Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.ukAll reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
MD
My alternate number is 07553993909. I have modified my review
My alternate number is 07553993909. I have modified my review
Date of experience: July 17, 2025
SC
This company is a scam
This company is a scam. My husband and I bought 2 30 days sims whilst travelling to Uk. Upon returning the payments continued to be taken out of the account. It is impossible to get through to customer service. Do not buy Lycamobile. I am still trying to get my sims deactivated *editing to add that even though they asked for more info, they are still yet to reply the emails I have sent. Again, do not use this company
Date of experience: July 17, 2025
AM
Avoid at all costs
Bought a pay monthly sim for my daughter, however, due to incompetence Lyca didn’t recycle the number correctly and it was being used by an adult male who was using the number to send inappropriate messages to my daughter’s friends - his profile was set up on WhatsApp which we have a screenshot of. Lyca failed to respond to concerns and emails. Sent numerous emails as well as one requesting cancellation. Payment was still taken and they had the nerve to charge for the following month as they said they needed a months notice. Do not use avoid at all costs - their call centres are in India and call handlers are unable to grasp anything that is different to the usual query.
Date of experience: July 17, 2025
MH
Decided to get a monthly Simm…
Decided to get a monthly Simm unfortunately it wasn't the right network for me. cancelled after a week ( you have 14 days to cancel). After numerous emails, which they seem to ignore, they are still trying to charge me and won't stop three months in!
Date of experience: July 17, 2025
M
The customer service agent was really…amazing
The customer service agent was really calm and polite. Her name was lina .She listened to me and than resolved my matter .Professional
Date of experience: July 16, 2025
WS
Poor service
Not good communication customer service numbers given do not work. I ordered a SIM card with an option to port my number got the SIM but no instructions on how to do it and no date given as to when I could change number the website is also poor and hard to use. I think they have used the PAC code but not let me know as I tried to use it again with a different company but it wouldn't let me so will give it a month then change supplier
Date of experience: July 16, 2025
LK
L K
US
Very poor customer service
Update: this response from lyca is a lie. I was charged twice for a monthly package, how can a balance be used for that? Your customer service is poor. I am already with a new and better network with customer service so fast and efficient I was shocked, unlike Lyca Mobile with the most frustrating customer service experience Very poor customer service. They also reduce your data when you haven't used that much. They charged me twice, when I called they said they'd refund( after trying to get through for 2 hours) i waited a month even though they said 5-7 days. I did a charge back then they blocked my number, asking me to cancel my charge back. No resolution. Im moving. Do NOT go with lyca
Date of experience: July 16, 2025
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