Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
MB
Shocking service and Data Breach
Shocking service, likely data breach, and zero accountability I signed up with Lyca Mobile in February for a 30-day unlimited rolling SIM. What I received was another customer's SIM card. When I contacted customer service because the SIM didn’t work, I was told I failed the security checks — because the SIM belonged to someone else. It took over 30 minutes of arguing before the agent finally realised that the phone number on the SIM didn’t match the account I had signed up for. The incorrect SIM was eventually blocked and a new one was sent out. But now, someone has accessed my account and upgraded it to a 12-month contract — something I never requested and absolutely did not agree to. I only needed the SIM for a short period. Customer service has been completely useless, repeatedly fobbing me off and insisting I must have upgraded it, which is simply untrue. There has clearly been a data breach or internal error at Lyca Mobile, and they do not care. I’ve asked for logs and an investigation, but so far all they’ve done is deny responsibility.
Date of experience: July 17, 2025
I
Prompt service
The operator Ms.Joice has correctly interpreted my problems and fixed it in no time
Date of experience: July 17, 2025
A
Alastair
US
Criminally poor.
Despite posting a review here and being told that Lyca would like to solve my issue, "as a priority" I am still waiting for a response from the email address provided. Yet more proof that Lyca don't give a solitary toss and that all the responses here are disingenuous, performative hackery.
Date of experience: July 17, 2025
c
customer
US
Ridiculous service
Ridiculous service, I signed up for a sim only contract the website auto deleted my flat number on the address so the SIM was returned, I had arranged for my number to be transferred over from my old provider, called and was told to send a email, called again was told the same thing however I refused so the matter was escalated then the following week my SIM was disconnected as I had agreed to transfer my number like I mentioned however I had not received the new SIM so I had no access to calls, text or data just WiFi so I sent another email, still no reply so I went on the website and managed to manually type my address and request a new SIM through the web assistant chat service however this was not connected to my account of course. So when the SIM arrived I called again and explained to customer service the complex issue, they AGAIN suggested sending another email. At this point I had enough so I cancelled the whole contract as it was not worth the stress and inconvenience and they made it clear I was within the 14 day cooling off period however I would receive charges for the first month I disputed this as I had no service and received no SIM, long story short she stated she had to request I not pay and then she could process the cancellation which would again be via email I agreed to just pay as I didn't want the hassle anymore. I hate being negative but I really would not recommend, it's extremely difficult to speak to someone and have your address changed which caused so much unnecessary hassle and stress for a simple request that was the website or softwares error to begin with. I wouldn't recommend after all of this, I managed to call and request my PAC number over the phone after the contract was cancelled and I explained my frustration at least 3 times. So I will be able to keep my number at least and have transferred it to another phone provider. This whole process was over 11 days and no one responded to the emails.
Date of experience: July 17, 2025
CS
Glue all over the sim card
Glue all over the sim card - unusable - no replacement offered.
Date of experience: July 17, 2025
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