Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

M

Mic

5 out of 5 stars
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

Useful
Share
I

IK

1 out of 5 stars
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

Useful
Share
N

Nigel

5 out of 5 stars
Good service I'm happy 😊

Good service I'm happy 😊

Useful
Share
c

customer

1 out of 5 stars
Ordered but never received package

Ordered but never received package

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

1,000 total • Write a review

Showing 341 - 350 of 996 reviews
d

Port-in fail

Bought a plan. Request port in. All fail. The new card can not be used. My number was gone. Trying to contact human agent through Lyca website but no one response. *** Thanks to the Lyca team’s assistance regarding Trustpilot, everything has now been resolved. However, I’m curious why Lyca hasn’t been able to fix the issue with its website live chat, which would make resolving problems much easier.

Useful
Share
C

Based on the signal I’ve actually taken…

Based on the signal I’ve actually taken out do the phone gone back to other provider

Useful
Share
OO

Failure to process promised refund.

This has to be the most useless provider in the UK. I was charged for a bundle renewal and apparently, I cancelled the plan before I could even use it because I wanted to move my number to another provider. The customer rep said she has requested for a refund that will take 7-10 working days for me to receive it. After the 10th working day, I rang again and the agent said it would drop in the next 2-3 days. It's been more than 15 working days and I haven't received my refund yet. I do not want to deal with companies that are not honest in their dealings. Avoid them if you can. Thanks

Useful
Share
Z

Absolutely terrible customer service from Lycamobile UK!

My phone was stolen, and I contacted customer service to blacklist the device and get a proof of usage for my insurance claim. I made the request over 10 days ago, and still, nothing has been done! I’ve followed all their instructions, confirmed everything they asked for, and yet I’m still waiting. Meanwhile, my insurance company has already sent me a reminder because I'm delayed, thanks to Lycamobile’s complete lack of urgency or care. Not to mention, it’s nearly impossible to have a proper conversation with their call centre staff — you can barely understand most of them. This has been my worst customer service experience ever. No proper updates, no accountability, just endless waiting. If you value your time or need real support in emergencies, avoid Lycamobile at all costs!

Useful
Share
N

Roaming is capped to 12GB even on 'unlimited' plans

'Free' EU roaming is not unlimited. Bought a 100GB plan for travelling abroad and using data. After a day our signal kept cutting out so we though something was wrong with the E-sim. We tried various APN settings to no avail. Called them the next day to find out the attractive and cheap plan that we bought has a cap of 12GB roaming, this is only mentioned in a tiny drop-down menu on their website. When calling the number they suggest to check how much data etc you have left it doesn't specify anything about roaming hence our confusion. Very disappointed, chose someone else for the remainder of our holiday. Advice would be to make it clearer that this is the case as roaming was the only use we had for this plan. Otherwise the signal was good and everything worked until we were cut off.

Useful
Share
W

Absolutely horrendous company to deal…

Absolutely horrendous company to deal with. Despite sending the (laborious) cancellation form 24hrs to the support email address after new contract started (it was a test sim for an area signal check), it was totally ignored, a chase eventually got a reply apologising and then even asking the same cancellation questions as was in the form, which was replied to and a timeline of events clearly laid out. And then the cheek of it they took another months payment as though all was still live! My credit card company will be sorting this to try get my money back. Absolute shambles. Avoid.

Useful
Share
mM

I got unlimited data and for some…

I got unlimited data and for some reason ran out 3 days later then I paid another 25 when it ran out and I've still not been able to get any data at all ? So 50 quid of unlimited data for three days worth

Useful
Share
JS

Unlimited sim is not unlimited

Received an unlimited sim, got cut off a few days after for unfair usage. No warning text, no reduced speed, just straight up cut off with no explanation until I called them. How can a company sell something stating its unlimited, when it's clearly not, and there's obviously a hard cap on the usage. It's mind-blowing, and I would never consider recommending this company to anyone because of it. Thank God I decided to go pay as you go instead of a contract. Bullet dodged.

Useful
Share
RB

So far so good very happy.

Apart from my error when ordering the SIM card I have to say the process was easy and I now have 5g with brilliant speeds, I had to call customer service re my error with the SIM card they answered within 5 minutes and were very supportive. Great Value also….. Number Port still to go….

Useful
Share
c

Great

Great service

Useful
Share
Previous1•••343536•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.