Natalie

Natalie

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1 out of 5 stars
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Reviews by Natalie

LY

Lyca Mobile UK

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1 out of 5 stars

Roaming is capped to 12GB even on 'unlimited' plans

'Free' EU roaming is not unlimited. Bought a 100GB plan for travelling abroad and using data. After a day our signal kept cutting out so we though something was wrong with the E-sim. We tried various APN settings to no avail. Called them the next day to find out the attractive and cheap plan that we bought has a cap of 12GB roaming, this is only mentioned in a tiny drop-down menu on their website. When calling the number they suggest to check how much data etc you have left it doesn't specify anything about roaming hence our confusion. Very disappointed, chose someone else for the remainder of our holiday. Advice would be to make it clearer that this is the case as roaming was the only use we had for this plan. Otherwise the signal was good and everything worked until we were cut off.