Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

M
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

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I
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

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N
Good service I'm happy 😊

Good service I'm happy 😊

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c
Ordered but never received package

Ordered but never received package

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Company details

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All reviews

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Showing 351 - 360 of 996 reviews
A

Very fast delivery

Very fast delivery. Received very next day

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rr

I cant use the service

I cant use the service, i activated but ita not working. I tried contact the support service and it does not work at all. I want my money back

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MR

SIM card

all straight forward

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c

On time delivery & follow up support…

On time delivery & follow up support guidance.

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Lo

Put SIM card in work phone

Put SIM card in work phone. Hardly any signal keeps dropping in and out both indoors and outdoors. Do not know my phone number so cannot put any credit/bundle on using app. Tried contacting online lia automated customer service. Typed in “live client” to speak to someone. Waited forever then gave up. Very disappointed.Tried a few times still nothing. I used to have an EE sim card in a phone and it worked perfectly, so I know it’s not the network. Very frustrated Anthony

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c

Terrible campany

Terrible campany, I am trying to get out of it

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c

Not happy regarding executive was…

Not happy regarding executive was unable to speak

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V

Terrible Customer Service experience

The service worked well, but they automatically put you down for auto renew and are super shady about it. They then make it literally impossible for you to cancel it, because the app doesn't work to do this, you can't ever reach customer service. It's actually comical that the customer service is so bad; it feels like they are purposefully evading us so they can make money on all the people who didn't realize they are paying for auto renew every month. TL;DR, the service works fine but if you need to contact customer service, you're screwed and they are actively an extremely sketchy company who is trying to steal your money.

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JW

Increased my price by almost 200%…

Increased my price by almost 200% without warning!! They just took the money out of my account! I was NOT told how long the promotion was at the beginning of my contract. And I was not warned the price would be increasing before it happened!

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CT

Reassuring and pleasant agent

Agent reassured regarding me enquiry, polite, friendly and knowledgeable.

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