Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
c
customer
US
please give me the refund I requested
Due to the last complaint I wrote on this website, the auto-renewal was cancelled. I appreciate the prompt action. However, I haven’t been refunded for the bundle I was charged yet. It has been over 3 weeks since I got a reply from an agent and a month since I tried contacting them. I don't know where I can get a response from them apart from this website so I'm coming back here again.
Date of experience: July 18, 2025
MR
Absolutely appalling customer service…
Absolutely appalling customer service both on phone and via the LIA chat. It has taken me 5 days (still waiting for someone to actually help me), to try and get a number transferred onto a new sim. I keep getting put through to different departments that hang up on me. In total I have been put on hold for over three and a half hours. I managed to get hold of an agent called Charisa via the LIA chat and after asking her initial question she vanished. She did not respond to any of my questions and after 15 minutes the chat automatically ended due to "inactivity". This is without doubt one of the poorest standards of customer service that I have ever received.
Date of experience: July 18, 2025
zk
Very bad customer service and support
Very bad customer service and support I am again trying to contact LIA and Live Agent, I think all Live agents passed away. RIP Again tried LIVE AGENT, MOST UNPROFESTIONAL, WORST, UNFRIENDLY, PEOPLE ON THE EARTH.
Date of experience: July 18, 2025
CA
The most untrustworthy company I…
The most untrustworthy company I have come across. My experience with them was and is still a nightmare.
Date of experience: July 18, 2025
A
Alson
US
Live chat sucks
Really bad experience with the Live chat (both website & app version), long waiting time, always disconnected in the middle of conversation or before reaching human agent. Tried more then 10 times with same result. Never have such experience before with any other operators.
Date of experience: July 18, 2025
Ah
The guy I spoke to EDZ regarding data…
The guy I spoke to EDZ regarding data plan was very good as he spoke step by step making me understand causing me to do the plan
Date of experience: July 18, 2025
PS
P Short.
US
Limited, Unlimited Data!
A very bad experience. I was looking for a replacement for another provider and Lyca seemed pretty good, I was wrong. I moved two numbers and only one transferred correctly, the other seemed to not ever connect to make calls and only received calls sporadically and NEVER sent any calls to voicemail. So Lyca lost this contract almost immediately. Today the data only SIM stopped working without any warning. After a phone call to Lyca 'customer service?' I was told we had exceeded our 'unlimited data' via their 'fair use policy' and the only way to prove that I am not operating a business or any kind of illegal websites, really?, was to send an email proving who I am and stating that I have a large family that uses the internet a lot! And they might reconnect us after 48 hours! That's enough I think, goodbye Lyca.....
Date of experience: July 17, 2025
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