Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 141 - 150 of 996 reviews
K
Keith
US
IM not a customer and they took £98 out…
IM not a customer and they took £98 out my bank don't know how they got my bank account info. However I've phoned bank to report the fraudulent payment. Im getting my money back do beware of these company or wot ever they are. stay away.
Date of experience: July 9, 2025
G
I have been using Lycamobile for years
I have been using Lycamobile for years. For their 24 months place for £8 I get a lot of data and unlimited calls. Service is good too. I write this to thank PJ from the contact team who helped us with swapping the number from the lost sim card to a new one. Thank you PJ
Date of experience: July 8, 2025
VK
Vasyl K
US
Long-term Customer Deeply Disappointed – Repeated Unauthorised Charges Ignored
I’ve been a Lycamobile customer for over three years, but this recent experience has completely destroyed my trust in them. In May, my bank account was charged multiple times for unauthorised £5 top-ups, totalling £55 during 2 days, despite my plan being set to a £5 monthly auto-renewal. This issue actually started in April, when I was charged £15 instead of £7.50. I switched to £5 per month plan. And about in 20 days this started to happen. I emailed Lycamobile customer support on 28th May with all the details and bank screenshots showing the overcharging, but I have received no reply to date. When I called customer service, the first agent said the auto top-up was in place and cancelled it for me. This clearly hadn’t worked, as more charges followed, and the second agent told me I wouldn’t be refunded — blaming something called “e-shop” and accusing me of using the data, which I never agreed to or initiated. Even after they said the auto top-up was disabled the money still was taken from the account, and they refuse to acknowledge the issue or take responsibility. This is unacceptable. At best, it’s a serious technical error they are ignoring. At worst, it's negligence. Either way, the way I’ve been treated — with no resolution, no refund, and no apology — is appalling. I will be switching providers and warning others. Avoid Lycamobile unless you’re willing to risk unauthorised charges and complete lack of customer support. ***** Comment after Lycamobile reply. This is another excuse as I called customer service on 28th May, and was informed the auto top-up had been cancelled. Despite this, Lycamobile attempted to deduct funds from my account again on 31st May, 1st, 2nd and 3rd June, I have screen-prints to prove this.
Date of experience: July 8, 2025
R
Rizwan
US
The worst company for a mobile service.
The worst company for a mobile service. Bought a £1.99/m for six months sim on offer, into my 4th month they had charged me £8.50 spoke to CS they were never able to assist, emailed and they came up with I have utilised the offer for 12 months hence the charge- which is a joke! This is after I have sent evidence of using only for 3 month via a SS of my app showing how many months left on the offer and my bank payment history. What else can we expect from a company that sold customer info without their knowledge! Never trust LYCA and never again
Date of experience: July 8, 2025
MA
Took 3 business decades to pick up the…
Took 3 business decades to pick up the call but Robert talked to me very politely and guided me through the process of sim swap in few mins. Good experience with him.
Date of experience: July 8, 2025
T
Toni
US
Hi Toni Petkov,
Hi Toni Petkov, Your bill for this month is £0.00 and is due on 22/07/2025. You've chosen to pay your bill by Debit Card. You don’t need to do anything, as we’ll request £0.00 from your bank on or immediately after 22/07/2025. You can view your bill in the lyca app and online by clicking link Thank you, The Lyca Family I received a notification by email, thanks to the Lycamobile and Trustpilot team!!!
Date of experience: July 8, 2025
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