LifeStation

4.666 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.666 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
68
3 out of 5 stars
17
2 out of 5 stars
8
1 out of 5 stars
52
1,000 reviews in total

Review summary

LifeStation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
4 out of 5 stars
4/5

Good person on phone very clear and…

Good person on phone very clear and understanding

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Initially Frankie was great

Initially Frankie was great. He talked slowly and paused often to ask if I had any questions. He explained everything ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The representative was very…

The representative was very knowledgeable and understanding to what we needed this device for.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Medical Alert

The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very...Read more

0
0
🔥 High engagement

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Edward clutch
Edward clutch
1 reviews
9 months ago
5 out of 5 stars

Take a chance on life

I'm needing my device in case I fall and can't get back up it will save my life in emergency

Helpful?
Glenda Ely
Glenda Ely
1 reviews
9 months ago
4 out of 5 stars

Your representative

Your representative, Sherry, was knowledgeable, polite, and efficient. My only problem was that the inquiry about a medical alert system was initiated by my insurance company, Aetna Medicare Advantage, who put me in touch initially by computer phone system with "Life Protect 24/7" with whom I arranged for them to provide their service. When I called Aetna back to ask a question about a discounted monthly fee a representative then put me in touch with Sherry from Life Station. At that point I found a more complete service with your company and then had to call the other company to cancel my subscription with them before completing my subscription with Life Station. So, my only difficulty was with Aetna.

Helpful?
customer
customer
1 reviews
9 months ago
5 out of 5 stars

Knowledgeable helpful answered all my…

Knowledgeable helpful answered all my questions Found out I was eligible for device With Gx plan even though did not have F extra upgrade.

Helpful?
9 months ago
5 out of 5 stars

Excellent customer service

Excellent customer service

Helpful?
Isaiah Reeves
Isaiah Reeves
1 reviews
9 months ago
5 out of 5 stars

Helpful agent

Agent. Was knowledgeable and helpful.

Helpful?
Paul
Paul
1 reviews
9 months ago
1 out of 5 stars

I haven't received my item as of yet

I haven't received my item as of yet, I've already been charged for the monthly service and I can't even use it. Terrible business

Helpful?
Christine K.
Christine K.
1 reviews
9 months ago
5 out of 5 stars

Super easy experience

Super easy experience. Our family is a returning customer so everything carried over seamlessly. Frankie was super helpful on the phone. Knowledgeable about the product and compassionate about our family's needs and concerns. Would recommend this company to anyone!

Helpful?
Debra Rooney
Debra Rooney
1 reviews
9 months ago
5 out of 5 stars

Helpful and knowledgeable

Christina was very helpful and courteous and gave me all the information I needed. She also talked to her supervisor and was able to provide a discount.

Helpful?
Ann Schroth
Ann Schroth
1 reviews
9 months ago
5 out of 5 stars

Frankie was kind

Frankie was kind, patient and informative. He explained everything just right.

Helpful?
customer
customer
1 reviews
9 months ago
5 out of 5 stars

Lady that I talked to very nice

Lady that I talked to very nice, answered all my questions! Thank you

Helpful?
Me
Me
1 reviews
9 months ago
5 out of 5 stars

Frankie was very respectful and patient…

Frankie was very respectful and patient…

Helpful?
Marc Ray
Marc Ray
1 reviews
9 months ago
5 out of 5 stars

Your representative Frankie was very…

Your representative Frankie was very friendly, helpful, patient, informative,,and knowledgeable. The registration process was easy and seamless.

Helpful?
Ruby
Ruby
1 reviews
9 months ago
5 out of 5 stars

Definitely felt heard and seen.

Definitely felt heard and seen and he addressed my concerns.

Helpful?
customer
customer
1 reviews
9 months ago
5 out of 5 stars

The sales person was very informative…

The sales person was very informative and plesent to talk to

Helpful?
Nancy Lam
Nancy Lam
1 reviews
9 months ago
5 out of 5 stars

Best ever

Best ever, knowledgeable, informative, and helpful with politeness all the way, thank you for your product

Helpful?
Janna
Janna
1 reviews
9 months ago
5 out of 5 stars

Great communication!

Great, clear communication and details about the products. The staff were thorough and willing to answer all of my questions patiently

Helpful?
customer
customer
1 reviews
9 months ago
5 out of 5 stars

Outstanding representative

Outstanding representative. Frankie answered my questions professionally and had a great attitude during the entire conversation. I appreciate his help.

Helpful?
Carmel Y
Carmel Y
1 reviews
9 months ago
5 out of 5 stars

The service rep was friendly

The service rep was friendly, spoke clearly and answered any and all questions I asked. I found her to be very helpful.

Helpful?
Kym Lacy
Kym Lacy
1 reviews
9 months ago
5 out of 5 stars

Sherry was great

Sherry was great. Very helpful and friendly

Helpful?
Marilyn Byal
Marilyn Byal
1 reviews
9 months ago
4 out of 5 stars

I was charged a 3 mo

I was charged a 3 mo. charge. I asked the monthly charge since I'm on Social Security now. I spoke with a person today and she can't change that until I receive the pkg. Other than that, so far, things have been OK. Marilyn Byal

Helpful?

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