LifeStation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good person on phone very clear and understanding
The representative was very knowledgeable and understanding to what we needed this device for.
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very...Read more
I liked the whole process, but I'd needed to talk to my daughter. Someone was supposed to call me back yesterday (2/18) but didn't. The phone number they gave me was to a different company that is sending a different unit. So, that part wasn't good. I have 2 different units coming now.
After I asked to cancel service and receive a refund, the necklace was still send to me. Despite repeated calls assuring me that the return label has been sent, I have not received it be email or regular mail. But I do get incessant calls asking why I haven't set up my service.
Very easy to do. Explained thoroughly. Very pleasant young man.
My experience was excellent. The rep was amazing, extremely helpful and pleasant. Great at her job!
Justin was great! Answered all our questions we had with clarity, professionalism and compassions. I hope the product is as good as this experience.
The rep. Was very knowledgeable . he answered my questions to my satisfaction. he was helpful in explaining the program.
Thomas was very pleasant and thorough.
Most patient personal I know solve my problem too 👏
The agent was very patient and explained everything thoroughly
The sells person made it easy. She worked with me in ensuring that I got the best product for my dad.
Knew product well. Answered all questions.
I unfortunately had to Cancel my order the same day. I was told my credit card would be credited for the full yearly price as soon as you receive the equipment back. I understand that once I receive the equipment at my home I will need to call for a Return address label in order to to return the items to you.
After waiting 3 weeks for delivery, we called only to be told our order had been canceled??? Had to reorder and wait again for it to be shipped. Obviously this is something that is needed asap. Tracking says it will be tomorrow. Hope so. We have since received the product and have had an incidence when it activated. It was handled exactly the way it was promised. 2/28/25
Clear, honest , informed and patient professional demeanor
My representative was Frankie and he did an outstanding job. He answered all my questions to my satisfaction and was very congenial. It was a very pleasant experience.
The representative was very helpful and answered all of my questions in a very professional manner.
Frankie did a great job. He was very patient, and he explained everything carefully, and he made sure to ask if I had any other questions. He didn't use any pressure. He didn't say anything like you have to do this today because it will cost you a lot more tomorrow. Some of the businesses I called did that and I didn't like that.
Talked to a salesman on February 3,2025. Never received a confirmation email! They took out my 3 month payment, but I never heard anything from the company! I called 4 days later & was told my order had been cancelled!! Reminded them they took my payment! Then 3days after that I get a confirmation email!! Get with it people!! No wonder you get bad ratings!!
This is my first time in selecting a medical alert system. Since I am getting older and live alone, I thought it would be a good idea to have support if I did have an accident in my home.
frankie was great
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