LifeStation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good person on phone very clear and understanding
The representative was very knowledgeable and understanding to what we needed this device for.
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very...Read more
Christina was more than helpful. Very patient and explained things that the service covered. I wasn’t aware of the wonderful changes that Medical Alert now has. We were clients till 12/31/2024. We changed our insurance carrier and new insurance does not cover medical alerts.
Very nice and helpful. good sense of humor.
The person I talked to was helpful in explaining the options, the payment plan etc. and made the experience reassuring.
I had checked on line had not checked back they got in touch with me his information was helpful i signed up he was knowledgeable and helpful and I signup for my mom
Frankie was very professional and knowledgeable of your products. He took extra time to ensure my understanding of my options available. Very pleasant experience.
I filled out an online form to get estimates for the best device for my 76 year old mother, and LifeStation was the first to reach out - before I even left the website! My sales rep was LOVELY!! She spoke with me like a human and answered all my questions kindly. I haven’t used an alert system before, but this one has everything I was looking for (fall detection, direct calling with emergency services)
Frankie my operator was very pleasant.Help was given politely.Question were answerd. Informative on the watch and reasons for my need. Price was given at my discount with insurance. Set up for quarterly payments.
Justin was very helpful and answered every question thoroughly. He is a great asset.
Our experience with Justin to purchase the LifeStation device was exemplary!! However, Justin was the fourth person we talked with to finally make a purchase, we spoke with three other people before finally getting Justin.
The representative was very knowledgeable, helpful, and patient.
Very friendly contact person. She was very knowledgeable and explained everything in a way that was very easy to understand
Still not received device after multiple calls.Told today credit card was declined but no one ever called me.Disconnected after being sent to survey which was not requested.Hoping it works for me but not very optimstic at this point.quoted 1 price at initial sales call and being charged something else.Was told $99 fee was waived.Not signing agreement yet for product not received
The representative was extremely knowledgeable, and polite. I would have liked to have had a better idea of the cost on my part earlier on in the conversation rather than waiting later on to find out what my insurance would cover.
Sherry was very friendly, helpful, and informative and made the process of obtaining a medical alert necklace for my MIL easy.
I placed the order for LifeStation and I saw the charges (Subscription) were duplicated. I called customer service today and found out they cancelled the order. No one called me to inform that the order was cancelled. They had to start the order from scratch. Meanwhile, my mom fell twice this week. Now, I have to wait for the equipment to ship. I requested expedited shipping. They can only prioritize my order ahead of other -- no expedited shipping. Update after initial review: I got a call from Lifestation after review. They sent my mom sidekick via next day area. Much appreciated. My mom is now wearing her pendant. I feel better. Thank you!
The associate who assisted me was fantastic. He was helpful, attentive, polite, professional, reassuring, and respectful. Justin
After several emails with Ava from customer service over the past few days I finally made a decision to call the company and speak in depth with a representative. After a very informative conversation with customer service representative Thomas I chose to order this particular medical alert system. He was quite knowledgeable describing in detail from 'soup to nuts' the process of purchasing one that was best for my fairly active lifestyle.
SHERRY WAS A DELIGHT TO WORK WITH. SHE WAS KNOWLEDGEABLE, PROFESSIONAL AND A FOUNTAIN OF INFORMATION. I LOOK FORWARD TO WORKING WITH LIFE STATION.
Nice professional
Frankie was very helpful and knowledgeable about what my needs are and what product would be best for me.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.