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Initially Frankie was great
Initially Frankie was great. He talked slowly and paused often to ask if I had any questions. He explained everything well. I didn’t complete the process with him because I needed to talk to my sister first. When I called back I got Christina who was horrible. She talked too fast and never paused long enough for me to ask questions. I had to interrupt her to ask a question. One time she got snippy and said “well I was about to tell you that when you interrupted me”. I almost hung up. But because of Frankie I finished. She was terrible.