LifeStation

4.666 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.666 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
68
3 out of 5 stars
17
2 out of 5 stars
8
1 out of 5 stars
52
1,000 reviews in total

Review summary

LifeStation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
4 out of 5 stars
4/5

Good person on phone very clear and…

Good person on phone very clear and understanding

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Initially Frankie was great

Initially Frankie was great. He talked slowly and paused often to ask if I had any questions. He explained everything ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The representative was very…

The representative was very knowledgeable and understanding to what we needed this device for.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Medical Alert

The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very...Read more

0
0
🔥 High engagement

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8 months ago
5 out of 5 stars

The rep that I talked to was so kind…

The rep that I talked to was so kind and informative. Answered all of my . questions. Hope when I get my device my experience will be just as good.

Helpful?
MM
MM
1 reviews
8 months ago
5 out of 5 stars

Frankie clearly explained

Spoke with Frankie. He was very knowledgeable, knew about other companies products that I had already researched. He was kind, patient, and considered my needs and frustration with two prior companies. I Chose your company as it was recommended by Aetna with discount and had fall detection on watch

Helpful?
Peace
Peace
1 reviews
8 months ago
1 out of 5 stars

I ordered and they took my money and…

I ordered and they took my money and did not send me the product

Helpful?
Karen Schulz
Karen Schulz
1 reviews
8 months ago
4 out of 5 stars

Efficient but a little high pressure

Efficient but a little high pressure. Polite and efficient but I would have preferred a scheduled call so I was prepared with questions.

Helpful?
8 months ago
5 out of 5 stars

I needed 2 units one for my wife and 1…

I needed 2 units one for my wife and 1 for me, The rep was very curious and very helpful.

Helpful?
Paul Us
Paul Us
1 reviews
8 months ago
4 out of 5 stars

Still waiting on the product

Still waiting on the product, although they have already taken $700 out of my bank account without any explanation. This is turning out to be a scam. Of course you won’t see this review on their website.

Helpful?
William Smith
William Smith
1 reviews
8 months ago
5 out of 5 stars

The knowledge and experience with the…life station medical fall detection device

The knowledge and experience with the information given to me was top notch. The rep(Maria) answered all my questions and even some that I didn’t ask. She gave me advice on the info on which device suits my needs. I was also impressed by not asking for discharge papers on military history. All in all my experience with this company was top notch. 5stars

Helpful?
customer
customer
1 reviews
8 months ago
5 out of 5 stars

Had the best interaction with your…

Had the best interaction with your customer service rep- Frankie. So professional, patient, and was very knowledgeable in describing the product. Very easy process!

Helpful?
AL R
AL R
1 reviews
8 months ago
5 out of 5 stars

Very Professional Personal

Very Professional Personal

Helpful?
Terry S.
Terry S.
1 reviews
8 months ago
5 out of 5 stars

Help for an Elderly …

I am at point in my life with health issues and living alone.so Frankie from lifestation called me. He explained everything to me and when I wasn't sure he would explain again. Frankie spent a lot of time and patience with me. If this service is as good as Frankie I will be happy. I am just not 100% sure of making this decision .but will try it for a month and it gives me time to see how this goes

Helpful?
customerJoAnn
customerJoAnn
1 reviews
8 months ago
5 out of 5 stars

Salesman did a good job explaining…

Salesman did a good job explaining everything to me. He was very patient.

Helpful?
customer
customer
1 reviews
8 months ago
5 out of 5 stars

Answered all my questions

Answered all my questions. Helpful info.

Helpful?
Kaylee Diaz
Kaylee Diaz
1 reviews
8 months ago
5 out of 5 stars

Great job!!!

This was a simple process. The rep was very professional and compassionate! Great job!!!

Helpful?
Lois F, Yoder
Lois F, Yoder
1 reviews
8 months ago
5 out of 5 stars

Purchase Experience

The Customer Service people were knowledgeable and friendly.

Helpful?
Kay-Robert
Kay-Robert
1 reviews
8 months ago
5 out of 5 stars

I loved the ladys sense of humor & I have really been thinking about it

I loved the ladys sense of humor & My daughter has griped @ me to get one as I am 76. She explained everything so good & I felt I could trust her. She is awesome!!!

Helpful?
Mr Richard
Mr Richard
1 reviews
8 months ago
5 out of 5 stars

Outstanding performance from this young…

Outstanding performance from this young man. It was a pleasure to converse with a person of knowledge and people skills. Thank you so much Richard hornbeck

Helpful?
customer
customer
1 reviews
8 months ago
4 out of 5 stars

Customer service reps are always kind

Customer service reps are always kind, patient and trying to be helpful. Some are better informed about available products, are able to answer questions and understand what the customer is requesting to suit their needs

Helpful?
8 months ago
4 out of 5 stars

Everything appears to be ok

Everything appears to be ok, but the set up manual needs to be re-written to reflect a change in setup procedures. I've worn this unit for about a week not knowing it wasn't activated yet until I received a call from customer service

Helpful?
Krystal Spino
Krystal Spino
1 reviews
8 months ago
5 out of 5 stars

Sherri was wonderful

Sherri was wonderful! She explained everything in detail and was very kind through the entire process.

Helpful?
customer
customer
1 reviews
8 months ago
5 out of 5 stars

Customer service was great

Customer service was great! Representative was very knowledgeable! I have another family member that has the system and really likes it.

Helpful?

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