LifeStation

Everything I ask about the device was explained throughly and the representative was so patient and nice.

The man Justin that I spoke with was courteous and knowledgeable. He answered all my questions and didn’t lead me to things I didn’t want. I would totally recommend lifeline to anyone

Knowledge or the person I talked to

It was a.good and she answered all my questions.

I don't think I should have been told that I have until Friday and on Thursday the 22nd it was in the bank and set up to be deducted from my account at 2 am so I didn't have a chance to let them know that I was not going to try the device. After I talked with someone I said I could not go with a company that I cannot trust. After this extremely upsetting incident they were able to help me obtain the device that I am wishing that will be the best device for me. I appreciate that they were willing to help me obtain the device that will be free for a month but I will have to pay $30 for the device per month. That's what I think is not only good customer service but a company that is that is worth trying. I'm hoping that everything is going to be a lot better than how it started out. I'm a manager so I know how to watch out for bad customer service and toxic companies. Thank you for helping me get the device that I really need. Hope you're having a good day.

The agent was very knowledgeable. She was kind and caring. I feel comfortable with my mother wearing this, that a response will occur if needed.

I found the information informative and helpful

All 3 customer service reps I talked to were professional, knowledgeable and polite.

I canceled but they took my money out for a whole year !!!

Just about everything from a promised call following day for payment, that never happened. Not given quoted price..told I wouldn't be charged yet and was immediately. To days passing and nothing, reached out only to he told my payment had been declined.....and it wasn't. Yep....not a great start

The Phone representative was great!! I’m sorry but I forgot her name, she was polite, personable friendly and very informative. We are glad we called. And are excited to get our Father protected.

Frankie explained the features and benefits to me easily and clearly.

Justin was so nice, and so informative. He answered all our questions, and made the whole transaction easy and fast.

My payment was processed and 6 days later the device has not shipped. Customer service was no help. I was told that it would be 24-48 hours before a member of management would contact me.

Once I got over the fact that Aetna doesn’t seem like fall monitoring devices aren’t important to cover for their elderly that live alone. After that things went smoothly.

I spoke with Thomas and he was very helpful answering all of my questions. He was a pleasure to speak with.

Sales rep was friendly, knowledgeable, and answered every question I had.

The person who helped me get this ordered was the BEST!!! He was patient. He explained everything. Answered all my questions that I had.

He took the time to understand me. Hebexplained every thing to me. He very personal and I was anxious he vlcslled me down.

Everything seemed wonderful but the first night I had it in bed next to my head and I was agitated. My body was hot and I couldn’t sleep all night probably 5G on the steroids otherwise it was great. Catherine