Lakshmi Stores is an online grocery store based in the UK, specializing in a wide range of Asian groceries, particularly Indian food products. The company offers an extensive selection of items, including fresh vegetables, fruits, Indian spices, snacks, rice, millets, seafood, meat, and frozen foods, catering to the diverse culinary needs of its customers. Additionally, Lakshmi Stores provides kitchenware, making it a convenient one-stop shop for all pantry essentials. Targeting consumers in the UK looking for authentic Indian and Asian grocery products, Lakshmi Stores emphasizes quality and timely delivery, with free delivery available on orders over a specified amount. The company aims to meet the needs of both individuals and families who seek to incorporate traditional Asian flavors into their cooking. With a user-friendly online platform, Lakshmi Stores enhances the grocery shopping experience by offering next-day delivery services across mainland UK.
Lakshmi Stores receives a significant amount of negative feedback, with many customers expressing frustration over poor customer service and product quality. Reviewers frequently report receiving spoiled or incorrect items, particularly with fish and mangoes, leading to disappointment and a lack of refunds.
While some customers appreciate the variety of products and timely delivery, these positives are overshadowed by complaints about the inefficiency of customer support and the delivery of damaged goods. Instances of missing items and expired products further contribute to the dissatisfaction. Although a few reviews highlight excellent service and quality, they are outnumbered by the negative experiences shared. Overall, Lakshmi Stores struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 56 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“Delivery times are slightly long and they sometimes don't have the items in stock but they do communicate this to you”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 2.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 56 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Lakshmi Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.9).
56 reviews of Lakshmi Stores. Filter by what matters to you.
They collect weekend additional delivery charges, but never deliver. I did not receive my my order with delivery date 18.06.2023 till date. They are replying with default answers without trying to understand or resolve the exact issue.
They don't check the items before dispatching, fruits are moldy and rotten.
Constantly refused to send return label for pressure cooker which was too small even though i offered to buy bigger one!!!
Absolutely horrendous customer service. Order placed 4 days before 11th Jan for Pongal on 15th Jan and reaches after the festival. Nobody to answer the phone and raise concerns and no response. All the items are spoilt because of your delay. I have sent email to not deliver the goods and issue a refund. No response to this either. I didn't have a chance to rate less than this else would have.(order no LSN38734)
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Delivery not arriving at the stated time. Unhelpful customer service Deliberately cut off calls when you call to chase up Refusing cancellation and refund among may other things Keeping customers in the dark Not calling back to inform what is going on as promised ect ect
Very worst customer service. I ordered chicken which is supposed to be delivered today but hoping to be delivered tomorrow. Called customer service and got unhelpful reply. I have been ordering from Lakhsmi stores for some time and this is my third worst experience. Everytime the frozen items are delivered in spoiled condition. Even when I call customer, they simply ignore it or give rude and unhelpful reply. Definitely not recommend this store for sure. You lost a customer! That's it.
The frozen product I order arrived fully defrosted and was unusable as not anylonger safe to use from a health perspective. The defrosting was due to the store not even closing the temperature control bag, which you have to pay extra for, so had nothing to do with the time it took to deliver but only with the negligence of the store making sure the products are packed to a minimum standard. I tried to solve the issue with the store but first they ignored and did not answer for a week, then I got a rather unhelpful reply that they need more time to find a solution, another week without communication goes by at which I write them again and only get a rather impolite reply of they do not refund frozen products. The mistake was made on the stores side and they blandly refuse to rectify their mistake nor acknowledge it.
Please avoid buying from this shop. They say new stocks arrived on their website& adds but they sell very old stocks and they don’t respond for your complaints and enquires. Very bad experience for me ., Ordered snacks for Diwali on 22.10.22. They mentioned special sweets coming from india for the Diwali , so I ordered few snacks and sweets and I received all old stocks (D.O.M in April22 ) which smells really bad and you cannot give it to your kids and friends who came for Diwali. We just put them in the bin. When I raised the complaint with their customer care , they simply say it is not reached its expiry date. So it can be consumed. Not one pack all the packs are old. and the sweets are hard and crumbled. Waste of money and frustration over the festival.
I purchase from Lakshmi stores on a regular basis. Mostly once every 3 months or so. However my last purchase with them was the worst experience I had. Possibly my own fault for purchasing something like mangoes from them. I had purchased mangoes (BANGANAPALLI mangoes. Order number LSN29200 . It was 4KG mangoes for 23£) The quality of mangoes was fantastic. Given the good experience, I placed another order with them for 2 boxes of mangoes. Order number LSN30367. This time the cost was the same but the quantity was less. it was 3KG for £22.99. Some positives about the store - Always used to send things on time - Great response - Great packaging. About order LSN30367 - Since they reduced the quantity, the previous time it was 4 kg (12 mangoes in a box) vs 3kg (9 mangoes in a box). what this meant was there was space within the box for the mangoes to move about. Both boxes had free space and the mangoes were not tightly packed. - The mangoes were over ripe which meant most of the mangoes were broken and started leaking and rotting because of the transportation. Consequence: I had 18 mangoes with me of which nearly half of them were rotten/damaged and the other mangoes were so ripe that they all had to be cut up immediately on the day of arrival. If they had arrived another day late because of any reason we would have lost them all. I complained to the store about this and gave them photo evidence of the same. Reason: I spent 46 pounds on mangoes and if they were off season/ over ripe , they should not have sent it to me. They could have just said its over ripe and I would have cancelled the order. It just looked like they wanted to get rid of all the stock they had. When I contacted them first, I got an apology letter and that I would be given a resolution soon. But after that they just decided to keep silent. Long story short : I do not think I am going to purchase from here again.
Just got a box of rotten mangoes from Lakshmi store. The customer care asked for a million photos and did not process a refund. Very shoddy service. Stay away from them
Very poor service and delivery of items. Few of the items were missing for which i repeatedly asking for refund and they didnt respond. Quality of mangoes were very poor. It was rotten from inside. I will not recommend it to anyone
Might not get what you order online & don't expect help from customer support. Placed order for 12 mangoes, but only received 9. Website stated 12pcs or approx 2.5kg. Admittedly, the weight is right, but I ordered since I wanted 12 mangoes which you are unlikely to get for 2.5kg. Customer service only interested weight is right, despite misleading website. I suspect this might be intentional - the mango advert disappeared from website. Also the 9 mangoes were normal sized, so almost no chance to get 12.
Horrible and irresponsible service. £70 were at stake and no one cares! DO NOT ORDER FROM HERE! I would never suggest ordering from them. Long story short, ordered from them and enquired if this can be delivered on time and they promised yes but did not deliver. I agreed to accept on the next day and they delivered it to someone else’s house and told me it’s delivered. When I called them they said we cannot contact DPD now so we will investigate and let you know. Next day they deliver the same package from someone else’s house and send it to me even though I said I would not accept like that. The frozen stuff obviously went bad and mangoes box was spoiled too. They do not want to refund money at least for the bad stuff. Waste of money and strength as they do not care for your money. A frozen stuff kept outside for 24hrs is consumable according to them and they asked me to check if there are any bucks(dont know what bucks mean??) and if there are any then they will think. So I have to feed my small kids and family cuz they won’t take it back. 1. DELAYED DELIVERY 2. DELIVERY TO WRONG ADDRESS 3. TAKING THE SAME PACKAGE THAT WAS DELIVERED TO WRONG ADDRESS AND SENDING IT TO ME . 4. GETTING DOWN TO A LEVEL OF CHEATING, LYING AND BLAMING JUST BECAUSE THEY DONT WANT TO REFUND FEW BUCKS.
We bad customer service. I asked them many times if I can get my order the next day, before ordering. All they said is, order now since we are closing delivery time soon. They didn’t mention anything about ordering before 12 for next day delivery. I want the order for Tamil New Year and now I’m not getting it and now I have to spend another £40 for the items. When I asked customer service they said they can’t get the order back and they won’t refund me. Worst customer service ever.
Terrible customer service. I bought a small clay drinking jug that was defective. My emails for info on how to return were ignored. The contact phone number was never picked up. I tried 10 times. Fortunately the item was not that expensive. Caveat Emptor.
Hello Everyone. Bright side is we can get most the Indian items on single umbrella, I surprised to see my parcel after delay of 3 days. On top of it received the spoiled OKRAs and frozen beans got burned kind of full brown ( unfit to consume and thrown it). However admin people point towards UK whether, i don't care about whether if website is accepting the order means you must take the responsibility, on other hand other online service provider are sending frozen items in correct way without being damaged. I don't recommend to use this online store. Customer care guys are really rude and don't listen at all I ordered more 7 packets of frozen item how come only two packets will get damaged bit strange
I ordered jamun from this Lakshmi store on 14th June and received them on 24th june and they were un eatable and smelt off and when I called over 11 times and was advised that this will passed over to MD of the company and we will send you the item again. I advised I don't want the item and want a full refund and they advised that fine we will do that. 27th June I received a refund of £6.49 when I paid £17.98 Inc postage. Plz avoid this seller as they are just robbing people
Lakshmi Stores is an online grocery store based in the UK, specializing in a wide range of Asian groceries, particularly Indian food products. The company offers an extensive selection of items, including fresh vegetables, fruits, Indian spices, snacks, rice, millets, seafood, meat, and frozen foods, catering to the diverse culinary needs of its customers. Additionally, Lakshmi Stores provides kitchenware, making it a convenient one-stop shop for all pantry essentials. Targeting consumers in the UK looking for authentic Indian and Asian grocery products, Lakshmi Stores emphasizes quality and timely delivery, with free delivery available on orders over a specified amount. The company aims to meet the needs of both individuals and families who seek to incorporate traditional Asian flavors into their cooking. With a user-friendly online platform, Lakshmi Stores enhances the grocery shopping experience by offering next-day delivery services across mainland UK.
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