Lakshmi Stores
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Horrible experience
I purchase from Lakshmi stores on a regular basis. Mostly once every 3 months or so. However my last purchase with them was the worst experience I had. Possibly my own fault for purchasing something like mangoes from them. I had purchased mangoes (BANGANAPALLI mangoes. Order number LSN29200 . It was 4KG mangoes for 23£) The quality of mangoes was fantastic. Given the good experience, I placed another order with them for 2 boxes of mangoes. Order number LSN30367. This time the cost was the same but the quantity was less. it was 3KG for £22.99. Some positives about the store - Always used to send things on time - Great response - Great packaging. About order LSN30367 - Since they reduced the quantity, the previous time it was 4 kg (12 mangoes in a box) vs 3kg (9 mangoes in a box). what this meant was there was space within the box for the mangoes to move about. Both boxes had free space and the mangoes were not tightly packed. - The mangoes were over ripe which meant most of the mangoes were broken and started leaking and rotting because of the transportation. Consequence: I had 18 mangoes with me of which nearly half of them were rotten/damaged and the other mangoes were so ripe that they all had to be cut up immediately on the day of arrival. If they had arrived another day late because of any reason we would have lost them all. I complained to the store about this and gave them photo evidence of the same. Reason: I spent 46 pounds on mangoes and if they were off season/ over ripe , they should not have sent it to me. They could have just said its over ripe and I would have cancelled the order. It just looked like they wanted to get rid of all the stock they had. When I contacted them first, I got an apology letter and that I would be given a resolution soon. But after that they just decided to keep silent. Long story short : I do not think I am going to purchase from here again.