Lakshmi Stores is an online grocery store based in the UK, specializing in a wide range of Asian groceries, particularly Indian food products. The company offers an extensive selection of items, including fresh vegetables, fruits, Indian spices, snacks, rice, millets, seafood, meat, and frozen foods, catering to the diverse culinary needs of its customers. Additionally, Lakshmi Stores provides kitchenware, making it a convenient one-stop shop for all pantry essentials. Targeting consumers in the UK looking for authentic Indian and Asian grocery products, Lakshmi Stores emphasizes quality and timely delivery, with free delivery available on orders over a specified amount. The company aims to meet the needs of both individuals and families who seek to incorporate traditional Asian flavors into their cooking. With a user-friendly online platform, Lakshmi Stores enhances the grocery shopping experience by offering next-day delivery services across mainland UK.
Lakshmi Stores receives a significant amount of negative feedback, with many customers expressing frustration over poor customer service and product quality. Reviewers frequently report receiving spoiled or incorrect items, particularly with fish and mangoes, leading to disappointment and a lack of refunds.
While some customers appreciate the variety of products and timely delivery, these positives are overshadowed by complaints about the inefficiency of customer support and the delivery of damaged goods. Instances of missing items and expired products further contribute to the dissatisfaction. Although a few reviews highlight excellent service and quality, they are outnumbered by the negative experiences shared. Overall, Lakshmi Stores struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 56 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“Delivery times are slightly long and they sometimes don't have the items in stock but they do communicate this to you”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 2.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 56 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Lakshmi Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.9).
56 reviews of Lakshmi Stores. Filter by what matters to you.
Initially a bit wary but decided to give this store a chance. No regrets. excellent quality products, great value, packed well and dispatched promptly, despite it being in the middle of the holiday season. Thoroughly recommend this store for anyone who enjoys cooking Asian food and doesn't want to buy small amounts of spices etc from UK supermarkets at double the price.
I’m impressed with the timely delivery and exceptional customer support. One of the items I ordered was unavailable in the brand I selected, but they promptly contacted me to offer an alternative, ensuring I was satisfied with the change. The packaging was done with great care, especially for fragile items. I highly recommend Laxmi Stores for their excellent service and thoughtful handling!
Great service. Ordered some hard to source Mangoes on Weds. Quick and easy process and low cost delivery. Arrived on Friday before lunchtime exceptionally well packed and in good condition. I see loads of bad reviews but I have to say this service is some of the best I've ever had! Will use again if needed.
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Wonderful. I ordered and the box arrived promptly and it was an absolute delight.
Excellent product, excellent service. Delivered the goods before the date. Every thing was well packed. Vegetables and fruits were fresh. Reasonable price. What more do we want. Will order for more in the future. Thanks to Lakshmi stores.
Best products and good delivery. Will definitely buy again.
I really enjoyed shopping and buying from a wide variety of vegetables and grocery. I would definitely recommend to all as the delivery is always super quick, all queries answered on time. Items are packed well and quality is also excellent. I hope they keep up this service always. Overall great experience, very happy customer!
Lakshmi Stores is an online grocery store based in the UK, specializing in a wide range of Asian groceries, particularly Indian food products. The company offers an extensive selection of items, including fresh vegetables, fruits, Indian spices, snacks, rice, millets, seafood, meat, and frozen foods, catering to the diverse culinary needs of its customers. Additionally, Lakshmi Stores provides kitchenware, making it a convenient one-stop shop for all pantry essentials. Targeting consumers in the UK looking for authentic Indian and Asian grocery products, Lakshmi Stores emphasizes quality and timely delivery, with free delivery available on orders over a specified amount. The company aims to meet the needs of both individuals and families who seek to incorporate traditional Asian flavors into their cooking. With a user-friendly online platform, Lakshmi Stores enhances the grocery shopping experience by offering next-day delivery services across mainland UK.
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