Lakshmi Stores
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Unusable frozen products delivered
The frozen product I order arrived fully defrosted and was unusable as not anylonger safe to use from a health perspective. The defrosting was due to the store not even closing the temperature control bag, which you have to pay extra for, so had nothing to do with the time it took to deliver but only with the negligence of the store making sure the products are packed to a minimum standard. I tried to solve the issue with the store but first they ignored and did not answer for a week, then I got a rather unhelpful reply that they need more time to find a solution, another week without communication goes by at which I write them again and only get a rather impolite reply of they do not refund frozen products. The mistake was made on the stores side and they blandly refuse to rectify their mistake nor acknowledge it.