Lakshmi Stores is an online grocery store based in the UK, specializing in a wide range of Asian groceries, particularly Indian food products. The company offers an extensive selection of items, including fresh vegetables, fruits, Indian spices, snacks, rice, millets, seafood, meat, and frozen foods, catering to the diverse culinary needs of its customers. Additionally, Lakshmi Stores provides kitchenware, making it a convenient one-stop shop for all pantry essentials. Targeting consumers in the UK looking for authentic Indian and Asian grocery products, Lakshmi Stores emphasizes quality and timely delivery, with free delivery available on orders over a specified amount. The company aims to meet the needs of both individuals and families who seek to incorporate traditional Asian flavors into their cooking. With a user-friendly online platform, Lakshmi Stores enhances the grocery shopping experience by offering next-day delivery services across mainland UK.
Lakshmi Stores receives a significant amount of negative feedback, with many customers expressing frustration over poor customer service and product quality. Reviewers frequently report receiving spoiled or incorrect items, particularly with fish and mangoes, leading to disappointment and a lack of refunds.
While some customers appreciate the variety of products and timely delivery, these positives are overshadowed by complaints about the inefficiency of customer support and the delivery of damaged goods. Instances of missing items and expired products further contribute to the dissatisfaction. Although a few reviews highlight excellent service and quality, they are outnumbered by the negative experiences shared. Overall, Lakshmi Stores struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 56 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“Delivery times are slightly long and they sometimes don't have the items in stock but they do communicate this to you”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 2.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 56 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Lakshmi Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.9).
56 reviews of Lakshmi Stores. Filter by what matters to you.
I’ve ordered from here many times now—especially for their mangoes. I’m really grateful that they stock a wide variety, not just the usual popular ones. We’ve had a few issues along the way. Customer service can be a bit slow and sometimes requires follow-up, but they’ve always resolved things in the end. All in all, a good experience!
I love this store, it has loads of products from India that are simply not sold here in the usual supermarkets. Delivery times are slightly long and they sometimes don't have the items in stock but they do communicate this to you.
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Lakshmi Stores is an online grocery store based in the UK, specializing in a wide range of Asian groceries, particularly Indian food products. The company offers an extensive selection of items, including fresh vegetables, fruits, Indian spices, snacks, rice, millets, seafood, meat, and frozen foods, catering to the diverse culinary needs of its customers. Additionally, Lakshmi Stores provides kitchenware, making it a convenient one-stop shop for all pantry essentials. Targeting consumers in the UK looking for authentic Indian and Asian grocery products, Lakshmi Stores emphasizes quality and timely delivery, with free delivery available on orders over a specified amount. The company aims to meet the needs of both individuals and families who seek to incorporate traditional Asian flavors into their cooking. With a user-friendly online platform, Lakshmi Stores enhances the grocery shopping experience by offering next-day delivery services across mainland UK.
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