Lakshmi Stores is an online grocery store based in the UK, specializing in a wide range of Asian groceries, particularly Indian food products. The company offers an extensive selection of items, including fresh vegetables, fruits, Indian spices, snacks, rice, millets, seafood, meat, and frozen foods, catering to the diverse culinary needs of its customers. Additionally, Lakshmi Stores provides kitchenware, making it a convenient one-stop shop for all pantry essentials. Targeting consumers in the UK looking for authentic Indian and Asian grocery products, Lakshmi Stores emphasizes quality and timely delivery, with free delivery available on orders over a specified amount. The company aims to meet the needs of both individuals and families who seek to incorporate traditional Asian flavors into their cooking. With a user-friendly online platform, Lakshmi Stores enhances the grocery shopping experience by offering next-day delivery services across mainland UK.
Lakshmi Stores receives a significant amount of negative feedback, with many customers expressing frustration over poor customer service and product quality. Reviewers frequently report receiving spoiled or incorrect items, particularly with fish and mangoes, leading to disappointment and a lack of refunds.
While some customers appreciate the variety of products and timely delivery, these positives are overshadowed by complaints about the inefficiency of customer support and the delivery of damaged goods. Instances of missing items and expired products further contribute to the dissatisfaction. Although a few reviews highlight excellent service and quality, they are outnumbered by the negative experiences shared. Overall, Lakshmi Stores struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 56 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“Delivery times are slightly long and they sometimes don't have the items in stock but they do communicate this to you”
“Terrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 2.4 out of 5 (poor) | 1.3 out of 5 (poor) | — | 56 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.8 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 1.9 out of 5 (poor) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 1.0 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Lakshmi Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.9).
56 reviews of Lakshmi Stores. Filter by what matters to you.
Asked for frozen fish and also paid extra for cool packaging, but everything came fully thawed. then they apologised and sent another lot free of charge and as before all came fully thawed. Not good frozen food packaging. My advice is don't bother buying frozen food from them
I ordered items on their website.Next day received call from the store stating 3 items not available and will not be able to refund and compelled me to buy something else which I don't want. They want to sell the items they want,not the items which I ordered.
Following from my last review: Lakshmi Stores, despite all the evidence provided, refused to grant the part-refund, but wished to consider dialogue about it even after I have spent, or rather wasted, several hours collecting and giving them information, photos, further explanations, etc. Paypal.com, on the same information, have just a few minutes ago sent me the following email: FROM PAYPAL.COM Dear xx Case closed in your favour. We reviewed the case you filed on 23 May 2022 (Item wasn't as described) and on the basis of your information and the seller's response have decided in your favour. We've issued a refund of £11.50 GBP to you today. Dispute case ID PP-D-150841588 Transaction amount £45.98 GBP Dispute amount £11.50 GBP Transaction date 19 May 2022 Item description 12 PCS xx FRUIT Item quantity 2 Seller name Lakshmi Stores and Traders Limited Transaction ID 00V54847E5485254P Item dispute reason: Item wasn't as described This case is now closed. Thank you for working with us. Paypal Inc. ====== Moral of the story: (a) Check the Trustpilot record before ordering. (b) Pay via *Paypal*, especially if for less than £100 (below that limit recourse to your creditcard company is discretionary). Everyone makes mistakes. But even if this was only a mistake, the seller should then rectify it, instead of arguing with or "explaining" to me that they were selling on a weight basis even though everything stated was re quantity/number. Paypal (well done!) saw through all this nonsense and decided in my favour. The fruits themselves are of good quality, medium-size (which was as expected), packing was adequate and the delivery was very speedy. I have no complaints about any of that. For that reason, I am rating it 2-stars rather than 1 star. I will now instead leave Paypal the 5-star review for doing what Lakshmi should have done. I hope they learn from this - the lesson is simple, supply what you said you would supply, rather than changing the rules after the event.
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Lakshmi Stores is an online grocery store based in the UK, specializing in a wide range of Asian groceries, particularly Indian food products. The company offers an extensive selection of items, including fresh vegetables, fruits, Indian spices, snacks, rice, millets, seafood, meat, and frozen foods, catering to the diverse culinary needs of its customers. Additionally, Lakshmi Stores provides kitchenware, making it a convenient one-stop shop for all pantry essentials. Targeting consumers in the UK looking for authentic Indian and Asian grocery products, Lakshmi Stores emphasizes quality and timely delivery, with free delivery available on orders over a specified amount. The company aims to meet the needs of both individuals and families who seek to incorporate traditional Asian flavors into their cooking. With a user-friendly online platform, Lakshmi Stores enhances the grocery shopping experience by offering next-day delivery services across mainland UK.
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