Kenzi Hotels is a leading Moroccan hotel operator that offers a range of accommodations across several key cities, including Marrakech, Casablanca, Agadir, and Ouarzazate. The company specializes in providing high-quality hospitality services that cater to both leisure and business travelers. With a commitment to excellence, Kenzi Hotels aims to deliver an exceptional guest experience through well-appointed rooms, diverse dining options, and a variety of amenities such as spas and indoor pools. Targeting a wide audience, Kenzi Hotels appeals to domestic and international tourists seeking comfort and luxury during their stay in Morocco. The company operates multiple properties, each designed to reflect the local culture while ensuring modern conveniences. By focusing on customer satisfaction and professional service, Kenzi Hotels strives to be a reference point in the Moroccan hospitality industry.
Kenzi Hotels receives mixed feedback from guests, with a notable divide in experiences. On the positive side, many reviewers praise the exceptional service provided by staff members, particularly highlighting individuals like Chayma and Hasna for their dedication and professionalism.
Guests also appreciate the beautiful locations of hotels like the Kenzi Club Agdal, which offers a picturesque setting near the Atlas Mountains. However, numerous complaints arise regarding the overall quality of the hotels, with several guests reporting issues such as overcrowding, inadequate food quality, and unresponsive management. Some visitors express frustration over booking difficulties and unexpected charges, leading to a disappointing experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“During my stay at the Kenzi Farah Gardens, I was thoroughly impressed by the exceptional service”
“How hard can it be to book a room, I am already in agadir and after a recommendation to try this hotel I went along t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | — | 14 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Kenzi Hotels is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.6).
14 reviews of Kenzi Hotels. Filter by what matters to you.
Over a year ago
Just returned from an amazing 7 week trip to Marrakesh staying at the beautiful Kenzi Club Agdal nestled near the Atlas Mountains. Played golf at the beautiful Samanah Golf and Country Club where we w... See more
Over a year ago
How hard can it be to book a room, I am already in agadir and after a recommendation to try this hotel I went along to reception ( admittedly the receptionist was helpful but his hands were tied) I wa... See more
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 57% are 1–2★.
Un séjour réussi, en grande partie grâce à l’implication du personnel et plus particulièrement grâce à Chayma, qui a largement contribué à la qualité de notre expérience. Elle a fait un travail irréprochable, toujours avec le sourire et beaucoup de gentillesse. C’est rare et précieux de croiser une personne aussi professionnelle et attentionnée. Grâce à elle, nous nous sommes sentis encore plus à l’aise pendant toute la durée de notre séjour.
Just returned from an amazing 7 week trip to Marrakesh staying at the beautiful Kenzi Club Agdal nestled near the Atlas Mountains. Played golf at the beautiful Samanah Golf and Country Club where we were offered a 2 month membership with lockers and buggies. More on that in another review. The best thing about our stay at the Kenzi Club Agdal in Marrakesh was the amazing friendliness and genuine affection my wife and I received from day one from the staff all the way down from the managers, reception to the bell hops, the restaurant staff, and the entertainers and dancers. They ensured you were catered for in all aspects. Their warmth shone through and every one of them had a story to tell displaying their amazing humour and personality. Team players. Could not do enough. Smiles everywhere. Happiness in the sun. I will name a number of them whose simple philosophy on life made us feel humble and honoured to be a part of their family. Take Abdul who oversees the excursion kiosk wanted to close the borders of Marrakesh so we couldn’t leave. Awesome. Zouhair the manager was always on hand, and we became friends. Beautiful human being. Not forgetting Ali and the reception staff. And the unforgettable Younis a beautiful man. One of the managers along with Zouhair. Apologies if I have missed anyone out. Khalil, Mehdi, Utman, Ismail were always wanting to help and always on hand to help with transporting you and your luggage in the hotel buggies. They would go out of their way to help you. Friends for life. The hotel is set in 10 hectares of land where there are over 900 riad type accommodation all equipped for your first-class luxury and ultimate comfort. Balconies in the sun. Spotless and clean and linen and towel changes every day. Bottles of water provided. Two bathrooms in many of the rooms. In the restaurant you have Fetah, Younis, Yousef, young Ishmail, Mohammed the manager all looking after you. There are some names I do not recall but there were so many my head was spinning. The food was diverse and delicious. Theme nights were offered. Asian. Moroccan. French. Italian. The main bars were the poolside bar. And the Club Agdal Bar which always had a variety of entertainment and you were encouraged to join in on the dancing. Singers of amazing quality. All hand selected following audition process so you are getting professionals. The entertainers, singers and dancers included the amazing talented AMINE, MARIO, USAMA and others all getting you involved in the club bar and the Columbian Dancers and Drummers were incredible. Not forgetting our wonderful cleaner and room maid, HASNA. What a wonderful young lady with huge personality and a smile to match. And special thanks to our driver MONCEF who drove us to our golf course every second day and took us on trips. Including breaking bread with him and his wife and 3 lovely children. We became a part of the Moroccan culture and are blessed. So lucky to have experienced this adventure which will be repeated in October and next year in March and April. We have been to many countries, but Morocco/Marrakesh top the list. Nowhere comes close.
How hard can it be to book a room, I am already in agadir and after a recommendation to try this hotel I went along to reception ( admittedly the receptionist was helpful but his hands were tied) I wasn't allowed to reserve at reception for my return journey instead i was directed to a Web site and phone number. Firstly it was a moroccan number, not much use and certainly expensive with a uk sim card, I called at least 10 times over the afternoon and was constantly busy. Next I tried the Web site and was only shown the casablanca hotel and couldn't book the agadir hotel, complete waste of time. Next I e mailed reservation, again no response. Booking.com etc was showing fully booked but reception saying there was availability but couldn't take the booking. I don't think I've been in a hotel anywhere in the world that reception couldn't take a booking for a room, unbelievable. I understand TUi have recently taken over and changed things a bit. I remember years ago I walked in off the street and booked there and then, well done TUI with the progress made. I hope things improve in the future especially as agadir and morocco are getting busier all the time but after today's debacle it seems to be going backwards. GET YOUR ACT TOGETHER TUI
During my stay at the Kenzi Farah Gardens, I was thoroughly impressed by the exceptional service. Hasna from the reception, and Buchara and Abdul at the restaurant, consistently greeted guests with warm smiles and made us feel truly welcome. Their attentiveness and friendly demeanor were remarkable. Although certain aspects of the hotel didn’t quite meet 5-star standards, the outstanding service more than compensated for any minor shortcomings. The breakfast experience was particularly memorable, offering a delightful array of options: fresh smoothies, custom omelettes, pastries, donuts, salads, and more. 🌟🍽️🌸
Le Kenzi farah rose Garden est un hôtel très propre, bien situé avec de belles chambres. Le personnel est très professionnel et sympathique, à votre écoute. Merci à Fatima la Gouvernante générale pour le service. A Abdelgadhi pour sa sympathie. Nous revenons 3 semaines cet été.
AVERTISSEMENT AU GÉRANT DU GROUPE KENZI ROSE GARDEN ABDELLATIF KHABBAJ - QUI A DÉJÀ MENACÉ MA FAMILLE AU MAROC EN ENVOYANT DEUX HOMMES À LEUR DOMICILE POUR M'EMPÊCHER DE PUBLIER L'INCIDENT DESSOUS, ALORS QUE J'HABITE EN SUISSE! LA RESIDENCE DE MA FAMILLE EST DANS LEUR CENTRE COMMERCIAL QUE DES BIJOUTERIES. LE PRIX DE UN MAGASIN CHF 100 000. IL Y EN A 42 MAGASINS. SOURIEZ KENZI VOUS ÉTIEZ FILMES,LA RESIDENCE ET LEE CENTRE SONT EQUIPES DE CAMERAS DE PARTOUT. AVERTISSEMENT AUSSI AU DIRECTEUR GENERAL DU KENZI HOTEL ROSE GARDEN MAHFOUD FILALI QUI A REDIGE CES REOURS. LE GÉRANT EST RESPONSABLE DE DÉCLARATIONS DE CHAQUE HÔTEL KENZI AUPRÈS DES AUTORITÉS ET ADMINISTRATIONS&PRESSE& MÉDIAS. J'AVAIS REÇU DES ADMINISTRATIONS OÙ J'AVAIS PORTÉ PLAINTE, RÉCLAMATIONS- PLUSIEURS FOIS DES RÉPONSES DE L'HÔTEL KENZI ROSE GARDEN À MARRAKECH, DE SA DIRECTION GÉNÉRALE, DE FAUSSES ACCUSATONS SANS PREUVES! POUR SALIR MA RÉPUTATION SUITE À MES PUBLICATIONS SUR MA PRISE D'OTAGE PAR CET HÔTEL EN 2019. J'AI LES PREUVES. Voir les liens dessous. PARMI CES MENSONGES SON DIRECTEUR GENERAL MONSIEUR MAHFOUD FILALI, QUE JE RECEVAIS BEAUCOUP DE VISITEURS!!!! JE PORTERAIS PLAINTE NOUS VERRONS QUI EST FATNA SARRETI AU MAROC ET EN SUISSE. J'AI VÉCU ET TRAVAILLÉ DANS LA DIPLOMATIE AU MAROC AVANT DE QUITTER POUR LA SUISSE. JE N'EXCERCE AUCUN TRAVAIL MALHONNÊTE! AVEZ VOUS DES PHOTOS DE MOI AVEC UN HOMME. DES HOMMES VISITEURS DANS MA CHANBRE ? ET EN PRESENCE DE MA MÈRE ALORS! VU QUE ELLE A SÉJOURNÉ AVEC MOI DANS LA MÊME CHAMBRE ET NE QUITTAIT PAS LA CHAMBRE QUE AVEC MOI. J'AI REÇU MES DEUX NEVEUX DANS LA MÊME CHAMBRE UN WEEK END, ET LE DERNIER JOUR, LE JOUR DE L INCIDENT ESCROQURIE! MA SOEUR ET MON FRÈRE SONT VENUS ME CHERCHER ILS ONT LOGÉS DANS UN AUTRE HÔTE. LISEZ MON CERTIFICAT MEDICAL DESSOUS- J' EN AI 1 DEUXIÈME - EST CE QUE FATNA SARRETI UNE PATIENTE À RISQUE- MON SURNOM- MOI SUIVIE PAR TROIS MEDECINS SUISSES AVEC UNE MALADIE TRÈS GRAVE, QUI RENTRAIT AU MAROC A L'HÔTEL- ALORS QUE ELLE A DES RESIDENCES AVEC SA FAMILLE- POUR SE REPOSER, POURRAIT CHERCHER À RECEVOIR DES VISITEURS. D 'AILLEURS ETANT MAROCAINE JE N AI PAS LE DROIT DE RECEVOIR DES VISITEURS DES HOMMES- comme vous insinuez- DANS MA CHANBRE À PART MA FAMILLE. C'EST LA LOI. IL S'AGIT DE MON 5ÈME SÉJOUR, LES 4 AUTRES J'AVAIS MA FAMILLE QUI VENAIT ME VOIRPl AUCUNE RESTRICTION ET QUE J'INSULTAIS LES CLIENTS! JE SUIS UNE PESONNE CIVILISÉE, POLIE, JE N'AI MÊME PAS LE TEMPS DE PROFITER DE MA MÈRE QUI HABITE AU MAROC. POUR INSULTER LES GENS. ...VOUS ÊTES AU DESSOUS DE TOUT, VOTRE HÔTEL ET LE RESTE DES HÔTELS SONT AFFICHÉS DANS LE MONDE ENTIER GRÂCE À MES PUBLICATIONS. CAR J'ETAIS ARNAQUÉE PAR CET HÔTEL ET AUSSI PAR LE KENZI PLACE! À MARRAKECH, LES EMAILS PARLENT. LES ENQUÊTEURS DE MA BANQUE SUISSE NE MENTENT PAS IL Y A UN DOSSIER! ARRÊTEZ. MES PUBLICATIONS SONT À JOUR, J'AI DE SOLIDES PREUVES. JE CONFIRME QUE L'HÔTEL KENZI ROSE GARDEN À MARRAKECH NE M'A JAMAIS PAYÉ DES DOMMAGES DEMANDÉ PAR EMAIL ET PAR TÉLÉPHONE AU GÉRANT DU GROUPE KENZI MONSIEUR ABDELLATIF KHABBAJ. IL NE POUVAIT PAS SORTIR MÊME LE MONTANT QUE J'AI PAYÉ POUR LE SÉJOUR CHF 27 000. ALORS LES DOMMAGES IMPOSSIBLE. CE SONT CES MOTS ...LES ÉCHÉANGES PAR EMAIL AVEC SON DIRECTION JURIDIQUE, CONFIRMENT. Prenez des vidéos de votre chambre avant le check-out. . Le directeur général a demandé à son photographe de me prendre en photo sans demander ma permission! Je publies mon certificat médical pour les lecteurs, ALORS QUE JE NE L'AI JAMAIS FAIT. ÉVIDEMMENT CE MÊME TEXTE ET PIECE JOINTE SERA PUBLIÉ TOUT DE SUITE SUR INTERNET ET RESEAUX SOCIAUX...... DESSOUS MON CERTIFICAT MEDICAL MON MÉDECIN DECEIT MON ETAT DE SANTÉ AVANT ET APRÈS MA PRISE D'OTAGE& ARNAQUE PAR L'HÔTEL KENZI ROSE GARDEN À MARRAKECH: "Docteur Stéphane WOLFF Médecine Générale W568122 8, rue du Grand-Chéne 1003 LAUSANNE TMI 021/323 90 81 Wittstephane 1003 gmail.com Madame Fatna SARRETI Av. du Mont Blanc 1 1018 Lausanne Lausanne, 10.02.2021 CERTIFICAT MEDICAL Concerne: Mme Fatna SARRETI, 29.06.1968 Le médecin soussigné certifie que l'amélioration de l'état de santé de Mme Sarreti Fatna a dans un premier temps, permis de stopper en aout 2019 le traitement par Myfortic qu'elle prenait depuis plus de 10 ans. Malheureusement, quelques semaines plus tard, dans le cadre d'un voyage dans son pays d'origine, au Maroc, Mme Sarreti a présenté un état de stress très important en rapport avec un incident ayant eu lieu dans l'hôtel où elle logeait. Cette situation a alors été responsable d'une dégradation sur le plan somatique dont elle n'a pas encore récupéré à ce jour. Certificat remis en main propre pour faire valoir ce que de droit. R Dr Stéphane WOLFF"
Personnel incompétent et submergé par La clientèle victime de supplément d’addition sur leur note Ne savent pas s’expliquer Je ne recommande pas cet hôtel
Le Kenzi rose garden de Marrakech est un hôtel peut être très bien dans les Périodes creuse mais en pleine saison fuyer!!!! Hôtel est surpeuplé le petite déjeune vite dévalisé, plus 1h attente tout les jours pour trouver un transat et avec tout sa le comble c’est qu’il y a pas de serviette il faut attendre encore 1h30 supplémentaire pour pouvoir être installé convenablement.
Kenzi Europa Agadir. 15 tot 24/2/2023. Zeker niet gaan! Bedienende medewerkers zijn zeer vriendelijk, maar daar eindigt het positieve. Mensen zijn niet vakbekwaam en het eten is minderwaardig voor een kantine: smaakloos en steeds hetzelfde, veel groenten, bijna geen vis en/of vlees, wat dan nog van minderwaardige kwaliteit is. Ben zelf kok van beroep, diploma hogere hotelschool, dus weet waarover ik praat.
Site magnifique, personnel au petit soin malgré le confinement nous avons à nouveau réservé pour le printemps. Nous sommes plusieurs couples d’amis à nous rendre régulièrement au Kenzi et toujours ravis de notre séjour. La dernière fois sans rien demander nous avons tous été surclassés dans le Riad avec piscine et service privé! Le rêve!!!
We Booked the Kenzi Club Agdal All Inclusive via Expedia but my nephew's wedding was not going ahead due to COVID 19. Have tried calling the hotel and emailed numerous times to reschedule to next year. Expedia say they will need to charge a further 50% as this is what the hotel has priced themselves for 2021.Over inflated prices and now we cannot do anything apart from lose almost £1400 as no one can help us. Poor service or customer care all round. After numerous phone and being given different procedures to follow each time. I emailed the CEO and the Customer Journey Director and received a full refund which has now been received.
WOW. Just got back from a week in Morocco and now I’m pining for some Hot Moroccan Mint Tea and a pure cloudless blue sky! What a holiday that was. Early February and the average temperature was 26c. But it was the PEOPLE we met who made it so breath-taking. I’ve never seen so many natural smiles nor such warm natured personalities. It would seem that the natural Moroccan way is to make people ENJOY being in their country and accepting their amazing hospitality. And they really went the extra mile. We stayed in The Kenzi Club: Agdal Medina, a beautiful resort just a few miles from the city centre. It was peaceful, calm, fabulously well-appointed, with five pools, tennis courts, golf area, multiple bars, restaurants and club facilities too numerous to write down. But once again, filled with natural, warm-hearted staff who (I hope) will remain friends ’til my dying day. And it would have been so easy to just kick back in that beautiful resort and get spoilt on a daily basis. But we wanted the full deal. The markets, the culture, the waterfalls and horse taxis, snake charmers, dancers and monkeys. And oh boy, did we get it… First thing we did was make friends with the staff. They were truly amazing. I think we had Mahmoud spoiling us every morning and Ayoub spoiling us every night. You could actually see their faces light up when they saw us. But then, those smiles and those personalities were infectious. And their language skills were second to none. Five star service in a four star resort. They REALLY made our stay magnificent. But we weren’t just spoilt by two people (they’re sadly just the only names I can remember right now) although my favourite was a terrifically talented entertainer named Pichu (short in stature but HUGE in personality) and with a massive perma-smile to boot, who seemed to be on duty twenty four hours a day. They ALL did… Never once did we ever feel uncomfortable, regardless of the rumours we read in the British Media before we flew out (sometimes I think the British media have an agenda against anything that’s not ‘British’). So we took the Tour Guide’s advice and immersed ourselves in the local culture. We ate the lamb terrine (yes, it’s delicious) we ventured into the local markets (take it slowly and don’t touch their wares if you want a quiet life). Dined in the restaurants with the musicians, snake charmers, belly dancers and singers. Took all the day trips we could fit in and accepted the Tour Guide’s advice (they’re there to help, not to hinder). And later this year, we’ll go back again (to see all the places we missed out on) because with the current exchange rate it was incredible value for money. We met tourists from all over the planet, made friends with so many different people (from so many varied cultures) who opened our eyes to the natural warmth of other races, creeds, nationalities and religions. Laughed so much our sides ached, and danced like no one was watching It was fun in the extreme. Go visit. Find out for yourselves. And I’ll leave you with one final brief anecdote. On the day that we left, there was a terrific young dancer named Sarah who’d just finished her morning dance show. But we’d turned up late, and pretty much missed the whole of her class. And instead of taking her break (like many others might have done) she volunteered to stay on and do it again for us. Never missed a beat. Never let that amazingly beautiful natural smile drop. Because THAT is the Moroccan nature I was telling you about. She WANTED everyone to smile. Enjoy themselves. get active and have fun. And she just LOVED her job. So I filmed the whole thing (see below) as she taught two young (very shy) Chileans how to dance (and didn’t she teach them beautifully?) I’ll post pictures and other stuff later. But for me, this was the moment of the week. A happy faced Moroccan girl (with a ready smile and a big BIG heart) showing the rest of the world her way to deal with stress and forget the daily drudge of life. We could all learn a thing or two about dealing with stress like this on a daily basis… ENJOY
We where Staying there for 6 days in oktober 2018 - 2 couples trip. Bad food, very bad buffet - same everyday, bad food at the pool cafe .... Yak salat , worse burgers and the pizza was a cheap supermarked frossen pizza. Both restaurants Closed for 3 hours ...... from 5pm-8pm¡ So you have to wait To 8 to to eat ... We paid for all incl BUT mostly good things costed 'Extra' as they called it. Extra for icecream , for good coffe and whisky and more. This hotel was so disappointing, NOT even 3 star. They does NOT wash the room floors- We had to Call to the reception everytime for dirty floors. We waited 2 hours for some one to comeback with clean towels, and 30 min for some one to come and fix the safebox. Will the staff by the pool was friendly .. and helpful at the reception..... otherwise NOT worth money
Un 5 étoiles comme cela ne devrait pas exister : pas de frigo, on entend toutes les chambres notamment un bébé qui pleure toute la nuit, repas en réfectoire bruyant, all inclusive mais alcools imbuvables, vin on n'en parle pas, piscine non chauffée au début du séjour, coffre fort payant!!!Et pour conclure gastro-entérite assurée, ne pas manger les oeufs durs..... Le seul point positif : un personnel agréable et compétent. A fuir
Kenzi Hotels is a leading Moroccan hotel operator that offers a range of accommodations across several key cities, including Marrakech, Casablanca, Agadir, and Ouarzazate. The company specializes in providing high-quality hospitality services that cater to both leisure and business travelers. With a commitment to excellence, Kenzi Hotels aims to deliver an exceptional guest experience through well-appointed rooms, diverse dining options, and a variety of amenities such as spas and indoor pools. Targeting a wide audience, Kenzi Hotels appeals to domestic and international tourists seeking comfort and luxury during their stay in Morocco. The company operates multiple properties, each designed to reflect the local culture while ensuring modern conveniences. By focusing on customer satisfaction and professional service, Kenzi Hotels strives to be a reference point in the Moroccan hospitality industry.
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