
Kenzi Hotels is a leading Moroccan hotel operator that offers a range of accommodations across several key cities, including Marrakech, Casablanca, Agadir, and Ouarzazate. The company specializes in providing high-quality hospitality services that cater to both leisure and business travelers. With a commitment to excellence, Kenzi Hotels aims to deliver an exceptional guest experience through well-appointed rooms, diverse dining options, and a variety of amenities such as spas and indoor pools. Targeting a wide audience, Kenzi Hotels appeals to domestic and international tourists seeking comfort and luxury during their stay in Morocco. The company operates multiple properties, each designed to reflect the local culture while ensuring modern conveniences. By focusing on customer satisfaction and professional service, Kenzi Hotels strives to be a reference point in the Moroccan hospitality industry.
Kenzi Hotels receives mixed feedback from guests, with a notable divide in experiences. On the positive side, many reviewers praise the exceptional service provided by staff members, particularly highlighting individuals like Chayma and Hasna for their dedication and professionalism.
Guests also appreciate the beautiful locations of hotels like the Kenzi Club Agdal, which offers a picturesque setting near the Atlas Mountains. However, numerous complaints arise regarding the overall quality of the hotels, with several guests reporting issues such as overcrowding, inadequate food quality, and unresponsive management. Some visitors express frustration over booking difficulties and unexpected charges, leading to a disappointing experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“During my stay at the Kenzi Farah Gardens, I was thoroughly impressed by the exceptional service”
“How hard can it be to book a room, I am already in agadir and after a recommendation to try this hotel I went along t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | — | 14 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Kenzi Hotels is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.6).
14 reviews of Kenzi Hotels. Filter by what matters to you.
No reviews found matching your filters.
Try adjusting your filter settings to see more reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 57% are 1–2★.
Kenzi Hotels is a leading Moroccan hotel operator that offers a range of accommodations across several key cities, including Marrakech, Casablanca, Agadir, and Ouarzazate. The company specializes in providing high-quality hospitality services that cater to both leisure and business travelers. With a commitment to excellence, Kenzi Hotels aims to deliver an exceptional guest experience through well-appointed rooms, diverse dining options, and a variety of amenities such as spas and indoor pools. Targeting a wide audience, Kenzi Hotels appeals to domestic and international tourists seeking comfort and luxury during their stay in Morocco. The company operates multiple properties, each designed to reflect the local culture while ensuring modern conveniences. By focusing on customer satisfaction and professional service, Kenzi Hotels strives to be a reference point in the Moroccan hospitality industry.
This profile hasn't been claimed by the business owner.