Kenzi Hotels
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How hard can it be
How hard can it be to book a room, I am already in agadir and after a recommendation to try this hotel I went along to reception ( admittedly the receptionist was helpful but his hands were tied) I wasn't allowed to reserve at reception for my return journey instead i was directed to a Web site and phone number. Firstly it was a moroccan number, not much use and certainly expensive with a uk sim card, I called at least 10 times over the afternoon and was constantly busy. Next I tried the Web site and was only shown the casablanca hotel and couldn't book the agadir hotel, complete waste of time. Next I e mailed reservation, again no response. Booking.com etc was showing fully booked but reception saying there was availability but couldn't take the booking. I don't think I've been in a hotel anywhere in the world that reception couldn't take a booking for a room, unbelievable. I understand TUi have recently taken over and changed things a bit. I remember years ago I walked in off the street and booked there and then, well done TUI with the progress made. I hope things improve in the future especially as agadir and morocco are getting busier all the time but after today's debacle it seems to be going backwards. GET YOUR ACT TOGETHER TUI