Kenzi Hotels
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Get your money back from Expedia!
We Booked the Kenzi Club Agdal All Inclusive via Expedia but my nephew's wedding was not going ahead due to COVID 19. Have tried calling the hotel and emailed numerous times to reschedule to next year. Expedia say they will need to charge a further 50% as this is what the hotel has priced themselves for 2021.Over inflated prices and now we cannot do anything apart from lose almost £1400 as no one can help us. Poor service or customer care all round. After numerous phone and being given different procedures to follow each time. I emailed the CEO and the Customer Journey Director and received a full refund which has now been received.