Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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Irwin Mitchell provided me with excellent service throughout my divorce and financial settlement discussions. They responded quickly to any queries and I found them always helpful and proactive. Alexandra dealt with my case in an empathetic, but very professional manner and I cannot rate her highly enough.
Date of experience: June 18, 2025
US
“I was referred to Irwin Mitchell’s Immigration team for my application for entry clearance as a PBS Dependent Partner, and I am very glad that I used their services. Hugo Bittencourt De Oliveira, assisted by Devlin Freeburn, was able to provide expert advice throughout, and helped ensure that the process was as smooth as possible, providing a decision on my application quickly. I would highly recommend their services!”
Date of experience: June 18, 2025
Fast,Efficient, Professional and Friendly service by Paralegal Lydia Rowland . I would highly recomend Irwin Mitchell on their staff . She handled our small case in a highly professional manner to our complete satisfaction. Grateful thanks Sheila
Date of experience: June 18, 2025
An agent called me today from Irwin Mitchell, was really rude, abrasive and rough. He insisted on saying over and over again they are regulated by the SRA. He insisted on taking all my details and asking me over and over again about the situation and theh saying unfortunately we cannot help you really arrogantly. Three other solicitors have already said they would take this case on. He showed no consideration that I have MS and that he was causing me stress. Appalling company and this is not the first time I have had appalling customer service from them. Irwin Mitchell have asked who the man was. He did not give his name and when I rang back to make a complaint a woman took down my details and said someone would call me back and no one has called me back. I cannot give the name of the man who did not give me his name and you as a firm will not address my complaint.
Date of experience: June 18, 2025
I would highly recommend Irwin Mitchell Solicitors. After my husband’s devastating diagnosis of Mesothelioma and the ultimately the consequences of it, Nicola Handley has worked tirelessly and with great professionalism but at the same time sympathy and understanding on our compensation claim. The claim has now been successful and my family and I would like to thank Irwin Mitchell Solicitors but in particular Nicola for all the work she has done.
Date of experience: June 18, 2025
US
We wish to take this opportunity to share our appreciation for Lesly Pointer, who has been a source of great support for my wife and me during what can only be described as one of the most challenging times in our lives. Facing health issues can be overwhelming, and the emotional toll it takes is often underestimated. However, Lesly’s compassionate and understanding approach to our unique situation has helped us immensely. Even at our first meeting, Lesly created a safe and nurturing environment where we felt comfortable expressing our fears and concerns. Her ability to listen without judgment and provide insightful guidance, both in person and over the phone, has often helped us through very troubled waters. Lesly’s warmth and empathy has made us feel truly seen and heard, which is invaluable when dealing with the stresses of ill health and more! What sets Lesley apart is her ability to tailor her support to our unique circumstance. Her expertise and experience of life, has at times helped us to cope better with the trials and tribulations we face on a daily basis. We are very grateful and highly recommend Lesly to anyone seeking support during tough times in their lives. Lesly Pointer is dependable, down to earth and a true gem. We cannot thank her enough for the encouragement and time she has given us. Thanks Lesly. Keep in touch and watch this sp ce? You know what we mean, fingers crossed. Kindest regards. P & S.
Date of experience: June 17, 2025
I spoke with Matthew Smith - who I feel is an asset to his firm and the profession. I was totally unprepared for how awful instructing a PI solicitor can be for someone who’s just had a seriously injured (sometimes dead) family member or is seriously injured themselves. When I spoke with Matthew I was deflated following a couple of bad experiences and expectations were very low. Matthew was totally different; he seems to have a really good idea of what it is like to live with a brain injury / to be related to/supporting someone that is. I cannot know but I presume he falls into neither camp, meaning he is therefore then incredibly empathetic and understanding. He does balance his patience and kindness with efficiency and directness and does not waste time. He will keep you on task in a conversation somehow, but crucially (given the circumstances) without being insensitive at all or making you feel silly or rushed. He also listens to everything you tell him and you can almost see the cogs whirring as he picks out from what you are saying elements that could assist in your case. I also came away from a conversation with all of the information I needed very clear in my mind; about fees and timelines and next steps in the claim. This clarity is reassuring and so is the fact that any question put to him he seems to be able to confidently answer. It is clear Matthew is passionate about what he does, does it really well and in my opinion really is an absolute asset to his firm and the profession.
Date of experience: June 16, 2025
