Irwin Mitchell
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Matthew Smith - an asset to his firm/profession
I spoke with Matthew Smith - who I feel is an asset to his firm and the profession. I was totally unprepared for how awful instructing a PI solicitor can be for someone who’s just had a seriously injured (sometimes dead) family member or is seriously injured themselves. When I spoke with Matthew I was deflated following a couple of bad experiences and expectations were very low. Matthew was totally different; he seems to have a really good idea of what it is like to live with a brain injury / to be related to/supporting someone that is. I cannot know but I presume he falls into neither camp, meaning he is therefore then incredibly empathetic and understanding. He does balance his patience and kindness with efficiency and directness and does not waste time. He will keep you on task in a conversation somehow, but crucially (given the circumstances) without being insensitive at all or making you feel silly or rushed. He also listens to everything you tell him and you can almost see the cogs whirring as he picks out from what you are saying elements that could assist in your case. I also came away from a conversation with all of the information I needed very clear in my mind; about fees and timelines and next steps in the claim. This clarity is reassuring and so is the fact that any question put to him he seems to be able to confidently answer. It is clear Matthew is passionate about what he does, does it really well and in my opinion really is an absolute asset to his firm and the profession.