Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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We recently engaged Irwin Mitchell solicitors to represent us in a long standing estate dispute and Jodie Buck of the Will, Trust & Estate Disputes team took lead in the case, with colleague James Laycock providing additional expertise when Jodie was unavailable. The whole team, but in particular Jodie, were extremely professional and skilled throughout and brought the matter to a satisfactory conclusion within a short space of time. Jodie and her colleagues kept us advised and informed at all times without any unnecessary costs and saved us considerable money in the settlement due to their keen eye for detail and in depth knowledge of the laws in their speciality field. We are very satisfied with the service from Irwin Mitchell and would happily recommend them and, particularly, Jodie Buck in cases involving Will, Trust & Estate Disputes.
Date of experience: June 16, 2025
You know, it's never easy to have to explain my circumstances, my mental health, to a complete stranger and then to be treated like a piece of crap by that same company. Irwin Mitchell were meant to call me back today about a mental health clinical claim. I received a call, said hello three times, and the phone was put down. I looked up the number. It was IM. The person I spoke too said could I give my details about the enquiry, to which I responded no. Why should I have to explain myself again. She then put me on brief hold to try to find the person who had rang me. She found them, then when she put me through to that person, they were suddenly not available to answer the call. No one even read the initial email I forwarded to them, containing so much traumatic information for me to recall. Why does no one care? GAME PLAYERS. Clearly not bothered about vulnerable people and mental health. Only bothered about their £34 million profit. They caused me to split, but then again if they are mental health experts I won't need to explain what this is. I am going to be ill now for hours, so thanks for triggering me. Clearly you should sort out your phone lines if they are not working. You can surely afford it. Thanks for ruining my morning by your incompetence. I shall go it alone and win against the NHS. I have a sixth sense when I know someone cares when speaking to them over the phone, and this company have no care about the mentally ill. BC IM. Utter liars. One of the most unhelpful companies I have ever come across. They don't even read emails. Lazy company.
Date of experience: June 16, 2025
Kate Major supported me through a complex medical negligence case with clear, thorough and empathetic communication. She consistently went above and beyond to ensure I felt settled and informed throughout. Thanks to her dedication, we achieved a hugely positive outcome. I felt supported every step of the way. She made a difficult process feel manageable.
Date of experience: June 16, 2025
We are currently 18 months into our case, and so about half way through. It’s been a long road and still away to go, however, i can’t praise the IM team enough for their stewardship. Matt and Paige have been professional, rigorous, and respectful all the way through. It is hugely reassuring when going through a traumatic life experience to know you in the safest of hans and they have everything covered.
Date of experience: June 14, 2025
Brilliant advice and handling of case. Always responded quickly to any queries. Always felt I was in good hands. The knowledge and expertise made me feel confident and trusted the advice given. A great service.
Date of experience: June 13, 2025
US
I contacted Irwin Mitchell after speaking with a few legal teams and as soon as I spoke with Nathan Taylor from Irwin and Mitchell, I new this was the right legal team for me. We lost our daughter suddenly in December 2023 due to menigitis' after being miss diagnosed and discharged from our local hospital. I new that failings in care had happened and I wanted to discuss if we would have a medical negligence case. Nathan was compassionate and very understanding and went through all the details of the care my daughter received. Our solictor Jack Bookey was very supportive throughout taking our claim on. He was knowledgeable and thorough. Irwin Mitchell assisted us with 3 pre hearing inquest's and then an 8 day inquest. They were not only a fantastic legal team to help represent us but all showed our family compassion at this difficult time. They used their expertise to get the outcome we believed should have been the outcome and the coroner concluded the inquest that our daughter's death was contributed to by neglect from the hospital. After the inquest we have continued to be supported by Jack Bookey who really has been a God send through the worst time of our lives. We continue the process of the medical negligence case with confidence in them.
Date of experience: June 13, 2025
US
I recently called Irwin Mitchell’s Sheffield office on +44 808 303 8125 to enquire about a potential conflict of interest before instructing them for legal representation. The experience was highly disappointing and unprofessional. On my first call, the operative had no understanding of my query and abruptly hung up on me. I called again and reached another staff member who also struggled to understand the basic concept of a conflict check — a routine step any competent law firm should handle efficiently. After explaining myself multiple times, she finally said she would forward the query to the relevant department, but then asked for my date of birth and even credit card details, stating that any work they do is chargeable. This is completely inappropriate for a preliminary conflict check, which every reputable firm should do free of charge before engagement. I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds without requesting any personal or payment details. I am highly dissatisfied with the lack of professionalism, poor communication, and the fact that the operatives appear poorly trained and struggled with basic English. I now doubt whether anyone will follow up as promised, which is why I’m leaving this review. My advice: Look elsewhere for legal representation — Irwin Mitchell clearly lacks the operational standards you’d expect from a top-tier firm.
Date of experience: June 13, 2025
My case was accepted in September 2022 by Irwin Mitchell and since then has been handled by Laura Hibberd Associate Paralegal with Irwin Mitchell’s Serious Injury - Resolve Team. After viewing my injuries via the live footage taken in A & E Dept and also photos taken before & after 2 Plastic Surgeries Laura guided me through the procedures, helping me with an attentive manner which assured me that I was in good hands. She has been thorough, efficient, informative and reassuring. She has remained sensitive, approachable, accessible and easy to get along with. All of that and her friendly manner put me at ease and made everything worth while as the outcome has been excellent, I have won my case. A Big Thank you to Laura and colleagues at Irwin Mitchell from Janet 🧍♀️
Date of experience: June 13, 2025
