Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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For 5 years Irwin Mitchell has been dealing with my case and they never disappoint me they took the stress away from me. they seek fairness and justice and I got that, I thank the company, they won my case I would definitely used Irwin Mitchell again 100% yes thank you ☺️ 😁🙏
Date of experience: July 9, 2025
US
Over the past five years, we have faced an incredibly challenging and, at times, deeply frustrating journey. Throughout this period, Emma has consistently demonstrated unwavering support, professionalism, and compassion. While we would never wish for anyone to go through what we have, should they find themselves in such a situation, we would not hesitate to recommend Irwin Mitchell—particularly Emma. Thank you sincerely for your time, dedication, and commitment.
Date of experience: July 9, 2025
In 2 words, Lisa Munden. Lisa was kindness personified. The way she conducted our case was exemplary . The understanding and explanation relieved our concerns and she kept us informed at all stages of the case from start to conclusion.
Date of experience: July 9, 2025
After being with Irwin and Mitchell for a lengthy medical litigation case we have had the pleasure of working with a few of the team,but our recent team Rachel Roach and Victoria Harris have seen us complete we have felt informed and supported by the legal medical litigation team the whole way.A excellent combination of professionalism and personal touch.
Date of experience: July 9, 2025
US
Irwin Mitchell are quick to take your details and get back to you. However it seems only want slam dunks. I have a medical and disability negligence problem that I am doing the leg work for by requesting subject access requests. I tell them and they say they are "Your enquiry has been considered carefully and we regret that we do not have the capacity to take on your case." AND yet still advertising for more clients. So A) They either don't want it because it's a bit too much like hard work. B) Theyre lying. Pick which one you like. Its looks like they want minimal effort for maximum reward. When you choose Irwin Mitchell are they going to do there up most to get you a win? or are they just taking on slam dunks? If your case is not a cinch I think you should go elsewhere. Also bare in mind if they REALLY are "Out of capacity" Do you really want to go to Irwin Mitchell firm that is up to their eye balls, snowed under and have very little capacity left? I would say they give you the brush off if it's not easy and weirdly my case would be easy if they took the time to look. Also odd if they really were at capacity then why sit there listen to my case THEN go talk to a colleague KNOWING that you're at capacity? If it really the case you could not take me on anyway so just wasting everyone's time then. Thumbs down
Date of experience: July 9, 2025
I would like to extend my sincere thanks to Emma Benson for her outstanding legal support. From our very first conversation, Emma demonstrated not only a deep understanding of the law but also a genuine willingness to listen attentively to my concerns. Her ability to explain complex matters in a clear and reassuring way made a significant difference during a challenging time. Emma’s professionalism, patience, and thoughtful advice were truly appreciated. She took the time to understand every detail of my situation and offered guidance that was both practical and compassionate. It’s rare to find someone who combines legal expertise with such a personal touch. Thank you, Emma, for your dedication and for going above and beyond. I would not hesitate to recommend your services to anyone in need of legal support.
Date of experience: July 9, 2025
After an incredibly long and traumatic battle Charisse worked incredibly hard for us and kept us informed along the way. It truly felt as though Charisse Tapang was the advocate my family needed to achieve some justice!
Date of experience: July 8, 2025
Lisa was warm and friendly, but very professionally. She talked us through all the different stages of my dad's claim and supported us throughout. She worked very very hard and achieved an amazing outcome. Would recommend her without hesitation!
Date of experience: July 8, 2025
