Irwin Mitchell
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Put the Phone Down
You know, it's never easy to have to explain my circumstances, my mental health, to a complete stranger and then to be treated like a piece of crap by that same company. Irwin Mitchell were meant to call me back today about a mental health clinical claim. I received a call, said hello three times, and the phone was put down. I looked up the number. It was IM. The person I spoke too said could I give my details about the enquiry, to which I responded no. Why should I have to explain myself again. She then put me on brief hold to try to find the person who had rang me. She found them, then when she put me through to that person, they were suddenly not available to answer the call. No one even read the initial email I forwarded to them, containing so much traumatic information for me to recall. Why does no one care? GAME PLAYERS. Clearly not bothered about vulnerable people and mental health. Only bothered about their £34 million profit. They caused me to split, but then again if they are mental health experts I won't need to explain what this is. I am going to be ill now for hours, so thanks for triggering me. Clearly you should sort out your phone lines if they are not working. You can surely afford it. Thanks for ruining my morning by your incompetence. I shall go it alone and win against the NHS. I have a sixth sense when I know someone cares when speaking to them over the phone, and this company have no care about the mentally ill. BC IM. Utter liars. One of the most unhelpful companies I have ever come across. They don't even read emails. Lazy company.