Irwin Mitchell
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Unprofessional phone operatives.
I recently called Irwin Mitchell’s Sheffield office on +44 808 303 8125 to enquire about a potential conflict of interest before instructing them for legal representation. The experience was highly disappointing and unprofessional. On my first call, the operative had no understanding of my query and abruptly hung up on me. I called again and reached another staff member who also struggled to understand the basic concept of a conflict check — a routine step any competent law firm should handle efficiently. After explaining myself multiple times, she finally said she would forward the query to the relevant department, but then asked for my date of birth and even credit card details, stating that any work they do is chargeable. This is completely inappropriate for a preliminary conflict check, which every reputable firm should do free of charge before engagement. I told her this was unacceptable and mentioned that a local solicitor was able to perform this check in 30 seconds without requesting any personal or payment details. I am highly dissatisfied with the lack of professionalism, poor communication, and the fact that the operatives appear poorly trained and struggled with basic English. I now doubt whether anyone will follow up as promised, which is why I’m leaving this review. My advice: Look elsewhere for legal representation — Irwin Mitchell clearly lacks the operational standards you’d expect from a top-tier firm.