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Review summary
IDrive Online Backup receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now.
Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response.
I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.
I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.
I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with.
Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.
The Cloud Drive basically doesn't work!
It all sounded great until I tried to use it. I had a discrepancy between the contents of the Cloud Drive on my two computers - after 2 hours on their help chat we appeared to have resolved the issue, and the files were consistent between the two computers. A couple a weeks later I went to get a file from the cloud drive and it wasn't there. On investigation there were big discrepancies between the contents of the cloud drive on the two computers, and on on one of them literally thousands of files in various folders had simply vanished! (I had not deleted them!). Luckily my files were still safely stored with my old provider so I will be returning to them and asking for a refund. Pretty basic stuff - if it loses my files, I'm gone!
Painfully slow upload and download speeds. They hook you in with generous offers and pricing, but once you try it out, your files will be uploading and downloading very slowly and it's not worth the hassle. You will never get to use your storage. If they're willing to fix that issue then, I would reconsider. But the product is barely useable.
Tech support sucks. I will never recommend this company. Their tech support is terrible. You can not use what they provide. They are rude and do not help users.
#Every time you log in you get to stare at, and click on, small fuzzy pictures of motorcycles, bridges, bicycles, etc. Sometimes several of these in sequence. What a pain! If you're so serious about security, just email me a code.
#Their software is buggy. I backed up a directory tree, then found I couldn't navigate into one of the backed up directories. Not on their Windows program. Not on their website. I submitted a query about this to technical support; they never got back to me.
#They don't do an exact backup. They skip empty directories. These may be placeholders that a program requires. This is unacceptable. A backup should be an exact replica of what's on the hard drive.
#Technical support is spotty. Sometimes they get back to you, sometimes they don't. This is unacceptable. When I submit a ticket I need an answer.
#Pricing is all over the place. I've seen different deals on different websites, all on the same day. I signed up for 500G storage for $9.95, only to see 5 Terabyte storage for $9.95 on their website a few days later. This makes me feel like I was ripped off.
#In conclusion: This is a cloud backup solution that is not ready for prime time.
We had this service a few years ago, but it auto-renewed at a much higher rate and we decided to cancel. Later we decided to rejoin, but I downloaded the wrong product, and cancelled it via phone. I thought it was all done and gone Today I find a huge "auto renewal" charge for Idrive-- from the erroneous subscription. The agent says I must wait for someone to contact me in two days and then I must respond to an email. It sounds like an obvious delaying tactic and another way to keep your money as long as possible. Check your ethics Idrive! We will not be using this service in the future and hope to find one that is more ethical about renewals and refunds.
IDrive has possibly the very worst support function of any company I have had an account with. The user interface is not easy to understand for the layman. The backup process takes so long I gave up and requested a disk via IDrive Express. This took over 30 hours to do the backup. Support did not answer my questions properly across a number of emails and then they stopped helping me at all. PR asked for my ticket number, which they got, and did nothing. My advice would be to steer well clear of IDrive.
Not that good!
Very cheap for 10Tb
The problem is that I wanted to Sync 5 directories totalling around 1.5Gb but IDrive doesn’t take the data direct from my Hdd.
It generates its own directory and the 1.5Gb gets copied into there.
The issue is that my ssd is only 2Tb so this doesn’t work.
Their solution was to do a straight backup.
This would be a pain as I have to do daily backups which takes days!
Also if the internet connection drops, it has to start again.
This is why I wanted Sync, so after the initial transfer, only the changed or new files are transferred, which takes a few minutes.
Further to Idrive’s comments below re support. I have been in touch with them as indicated above, but they can’t help with my issue.
I want realtime Sync not Backup. I have a 4Tb SSD for backup.
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