Review summary

IDrive Online Backup receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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CS

CARL SCHWARCZ

1 out of 5 stars
Tech support failure

I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now. Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response. I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.

K

KatLamFun

5 out of 5 stars
So far I am happy with iDrive.

I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.

PB

Paul Burns

5 out of 5 stars
Great Introductory Offer & User Friendly…

I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with. Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.

AA

AbdulRhman Al Khulaifi

1 out of 5 stars
They Canceled my account without notifying me

They Canceled my account without notifying me. all my data is gone.

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Showing 111 - 120 of 996 reviews
hD
3 out of 5 stars

iDrive doet wat het moet doen maar heeft verkeerd data model

iDrive doet wat het moet doen: je data backuppen. Een groot probleem is echter hoe de data zijn georganiseerd. Alles wat je backupt wordt gehangen onder de computernaam, dus interne computer disk/ssd maar ook de externe disks. Dit is voor iDrive een onverbrekelijk geheel. Dit zorgt voor grote problemen als je ooit besluit een nieuwe computer aan te schaffen en daar je externe disks aan te hangen. De backup van je nieuwe computer wordt gezien als een totale vervanging van computer plus externe disks, terwijl natuurlijk alleen je computer is veranderd. Door het data model van iDrive is het echter niet mogelijk alleen het computergedeelte opnieuw te backuppen, maar moet je ALLES opnieuw doen. Je praat dan waarschijnlijk over veel TB's die je nodeloos moet uploaden omdat iDrive er niet in voorziet externe disks om te hangen naar een backup van je nieuwe computer. Nou zal je niet iedere week een andere computer aanschaffen, maar het is toch een serieus probleem in het ontwerp

Date of experience: September 27, 2023

HD
2 out of 5 stars

Free Plan deceiving option

I have been using the Desktop app with the free plan for small configuration files and other stuff. The function and option of the app were ok for me. This summer i get an e-mail that the Free plan will become a 30 day trial in one moth from the email and after that only paid option. Closer to the deadline i noticed they had the Basic free plan still on their site. Contacting support i was informed that they are still evaluation that transition. As you can guessed that e-mail was just an empty threat to make you opt to a paid option as after the first mail i have received another after a month with the same threat. Also when i signed up the free option was 5GB. Nowadays they bumped it to 10gb. But i stil l have 5gb band they refuse to update my quota. I would not trust this company to be a reliable and decent company.

Date of experience: September 22, 2023

I

Ido

US

2 out of 5 stars

Cheap, but too slow to use seriously

The upload and download speeds are so low, it might have been faster to mail a physical flash drive. Also, the interface is also old-fashioned.

Date of experience: September 21, 2023

S
1 out of 5 stars

DONT USE IT

DONT USE IT! I have been trying to restore my photos from IDrive back to my device for last 2 months and still no luck despite multiple emails , phone calls . It’s shocking how they can produce a fraud service and charge us !

Date of experience: September 20, 2023

J
4 out of 5 stars

Using iDrive since 2016

I was reading some of the reviews here, and wondered if it was more user lack of understanding of the process. I have versioning on my backups AND I have multiple computers saved, even when those computers are no longer running. Yes, if you delete that computer, you delete the files from that computer. I have always said that their tutorials/guidance is pretty lame. One reviewer said that he couldn't see whether a file was backed up properly. You can click into the Details on the log. As a best practice, I go in periodically and delete files with ~ in front of them. Those are files saved while open and being worked on, basically a temporary save of a file, so those can overwhelm the storage. And my Trash doesn't empty properly, even after 30 days, but that doesn't count against me. I also like the ability to have a Private Encryption Key, which satisfies a bunch of regulations.

Date of experience: September 14, 2023

R
1 out of 5 stars

Corrupted data, can't cancel - not recommended.

The IDrive Mini is one of the cheapest online backup services on the market - and it shows. Backup is extremely slow, and some of my files got corrupted during backup. I went to cancel my plan, and it was absolute agony navigating to the site - it is extremely slow, up to the point of breaking functionality. The real zinger, however, is that I cannot cancel auto-renew, because my password is incorrect. Which is interesting, seeing as how I use a password manager, and I am 100% sure the password is correct (after all, I used it to log in). Between the lack of data integrity, the slow site, and the illegal retention policy, I recommend you give IDrive a wide berth.

Date of experience: September 13, 2023

CO
1 out of 5 stars

I-Drive is absolutely terrible

I-Drive is absolutely terrible. Like others have mentioned their online backup runs at the speed of dial up which is not acceptable. I have contacted their technical support four times so far and have received one automated pre written and useless response and the other times I was ignored. I later chatted with their poor excuse of technical support who's lack of understanding demonstrated they is not technically competent or knowledgably about their software. As of now nobody has contacted me and the problem remains unaddressed and unresolved.

Date of experience: September 12, 2023

HU
1 out of 5 stars

This backup solution is by far the most…

This backup solution is by far the most disappointing I've encountered. It offers the option to back up the entire computer and files to the cloud, but here's the issue: if you remove a computer, it also erases the files stored in the cloud drive. I initially chose to back up my entire external drive, only to lose all of my data when I removed the computer. Subsequently, I discovered that "computers" referred to devices where I've logged in on IDrive. This distinction was rather confusing, as it muddled the concept of computer backups. To clarify, I never intended to back up the computer itself.

Date of experience: September 3, 2023

SM
1 out of 5 stars

Catastrophic Slow Connection and Unusable Software – Avoid Idrive!

I recently had the unfortunate experience of using Idrive's services, and I must say that it has been nothing short of a nightmare. From the moment I signed up, I was met with catastrophic slow connections and software that was practically unusable. It's safe to say that most of the positive reviews out there are nothing more than PR marketing spin. First and foremost, the connection speed with Idrive is beyond abysmal. Uploading and downloading files feels like trying to move mountains with a teaspoon. It's as if they're running their servers on dial-up from the 90s. This snail-paced connection speed made backing up and retrieving my data an excruciatingly painful process. In today's fast-paced digital world, Idrive's speed is simply unacceptable. Navigating through their software is like trying to find a needle in a haystack, and seems like it was designed by a high school student for a class project. It's astonishing how a company can provide such subpar software in this day and age. After struggling with Idrive for three frustrating days, I finally reached my breaking point. I was left with no choice but to abandon that ship, leaving my money in their hands as I sought refuge with another cloud storage and backup service (which I won't mention to avoid any appearance of promoting a rival). I can't help but feel that most of the positive reviews about Idrive are nothing but a PR marketing scheme. It's hard to believe that anyone could have a positive experience with their service given the numerous problems I encountered. In conclusion, Idrive is a company that should be avoided at all costs. Don't be fooled by their marketing – you'll regret it if you choose to use their services. Idrive proved to be a massive disappointment, and I strongly advise anyone considering their services to think twice. Save yourself the headache, frustration, and wasted time, and choose a reputable company that values its customers and provides a service that actually works. Your data and peace of mind deserve better than what Idrive has to offer.

Date of experience: September 2, 2023

RM
5 out of 5 stars

Great online backup solution

I was looking for a good cloud backup service to upload all my devices' photos and videos. After doing some research online, I came across iDrive. I honestly think they offer a good price and ample storage space. I have their app on my tablet, phone and PC and it's peefect for my needs. It offers automatic backup for photos and videos, which is what I was looking for. Plus, I get 10 Terabytes of storage which is awesome.

Date of experience: September 1, 2023

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