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Review summary
IDrive Online Backup receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now.
Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response.
I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.
I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.
I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with.
Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.
iDrive user for over 10 years review of iDrive Backup.
I have been a user of iDrive Backup on my PC since September of 2013. I use it to backup my valuable documents and photos. I have thousands of old family photos I have scanned in, so these are very precious to me.
I have almost 5 TB stored on iDrive.
I have setup up the iDrive app to run nightly backups and it sends me an email telling me what was backed up and if there was any issues.
Over all the years that I've been using iDrive there has not been a time that I needed to restore something and it was not on iDrive.
One of the best features I like about iDrive is the versioning. That saved me recently when the file on the computer size was 0 kb, so I restored from the version before. I would have spent hours recreating the data in that file.
Another recent event where iDrive saved me. I recently purchased a NAS and moved files from internal hard drives to the NAS. Apparently the program that I used to do the "move" didn't do it's job and I wound up with missing files.
iDrive to the rescue again. I downloaded what I had stored on iDrive and was able to rebuild the folders/files on my new NAS.
All of this has happened in the last few months.
iDrive does what it is supposed to do.
Another point I want to make is their support. The few times I called iDrive Tech Support I always get to speak to a human, which is unusual these days. I'm picky about Tech Support, as I was in IT for many years, but I have no complaints about the support I've received from iDrive Tech Support.
I'm a very satisfied customer, thank you iDrive.
I was looking for a cloud service to back up my laptop and external hard drives. IDrive was recommended to me. I researched it and signed up. Glad I did. Easy to download, set up, and schedule backups. I found it reasonably priced and easy to use.
In the fast-paced digital age, securing and managing your data is paramount. iDrive emerges as a stellar solution, offering a comprehensive suite of features that make data backup and storage a breeze.
Key Features:
Cross-Platform Compatibility:
iDrive supports a wide range of platforms, including Windows, Mac, iOS, and Android. This cross-platform compatibility ensures that your data is seamlessly accessible regardless of the device you're using.
Effortless Backup and Restore:
With iDrive, backing up your files is a cinch. The intuitive interface allows you to schedule automatic backups, ensuring that your important data is always up to date. Restoration is equally straightforward, providing peace of mind in case of data loss.
Secure Cloud Storage:
iDrive employs robust encryption protocols to secure your data during both transit and storage. The data is stored in highly secure data centers, adding an extra layer of protection to your sensitive information.
Real-Time Syncing:
Stay in sync across multiple devices with iDrive's real-time syncing capabilities. Whether you're working on your computer or making edits on your mobile device, changes are instantly reflected across all connected platforms.
File Versioning:
Accidentally overwrite a file? iDrive's file versioning feature has you covered. Retrieve previous versions of files, allowing you to undo changes and restore documents to a specific point in time.
IDrive Express for Swift Transfers:
For large datasets, iDrive Express offers a physical storage device for rapid initial backups. Ship the device to iDrive, and they'll transfer the data to your account, saving valuable time.
Pros:
User-Friendly Interface:
iDrive's interface is designed with simplicity in mind. Even for users new to cloud storage, the learning curve is minimal.
Ample Storage Plans:
Choose from a variety of storage plans that cater to different needs, ensuring you only pay for what you require.
Comprehensive Security Measures:
iDrive prioritizes the security of your data, employing encryption and secure data centers to safeguard your information.
Cons:
Learning Curve for Advanced Features:
While basic operations are intuitive, some advanced features might require a bit of exploration for full utilization.
I found IDrive very good primary backing up from my Netgear NAS. I found their support, both technical and billing excellent but ultimately it is too expensive for me to justify for personal use hence the loss of 1 star.
iDrive does not recognize that files were deleted on another computer and uploads them again. Then they get downloaded to the computer where they were previously deleted. This is a BIG issue and makes it impossible for me to use iDrive to keep a set of files current between 3 computers.
UPDATE 1/2/24 - I contacted iDrive Support with this issue and received the following response:
We request you to elaborate your query to assist you better.
However, if you looking to remove the files from your IDrive cloud space, please make sure that after deleting the files from the IDrive cloud you have deselected the same files from the IDrive backup set on your computer.
Thanks,
Your IDrive Support Team
We hope this response has sufficiently answered your questions. If you have additional questions or information regarding the issue, please reply to this email.
No, the response did not answer my question at all. This is a known problem, not a new issue, with this software.
Basically does what it says on the tin, keeps backups of selected data with plenty of storage for a reasonable price.
Why the 3 stars? well if you're like me and upgrade your system often then here is one thing to keep in mind.
I've just installed a 2tb NVME SSD as I wanted a faster drive for my photos and videos, the old HDD is way to slow these days. Nice easy job, drive up and running now just need to redirect IDrive to the new folder locations, except you can't! (customer service confirmed this) meaning that 500Gb of data now needs uploading again even though it already exists, 3 days in so far and still uploading!
I also backup to Amazon photos, no problems here, redirect the app to the new location, 10 minutes while it verified the files and job done.
Their MS Windows service does not work and their support is dreadful
I signed up for their Personal 2 year plan and managed to get a backup of some folders on my PC to a NAS drive. I could see the backup files on the NAS but neither the iDrive desktop app or their online app could see them, so it would have been impossible to restore the backup, which is obviously completely useless.
I contacted their help via chat describing the issue and they replied 3 days later (having promised to reply within 48 hours) with a message which bore no resemblance to my issue - they either hadn't read my message or do not understand English.
I replied describing my issue again and they didn't reply for another 5 days, by which time I had cancelled my subscription.
During this time I was also completely unable to run a backup to their cloud, so again, completely useless.
In conclusion, their service for MS Windows does not work and their support is awful.
I've been using them for over 5 years now and I've had outstanding experiences. I have a a lot of streaming video I backup and also some basic desktop PC, music and photos. Much of my backups are from external drives and I have only ever had one issue, that tech support quickly helped resolve. Once a year they will also send you an encrypted drive if you have a lot of data to backup to add at one time. You send it back and they upload it to your account. Works great and is free. For a personal backup system, it's fairly sophisticated but if you have some patience and some computer experience, it's manageable to setup and maintain. Some of the negative reviews appear to be more user related than system issues, in my opinion. Their log files have been useful in debugging any issues and the backups run unattended on computers that support background services to run properly. Especially if you have a few TB's of data, highly recommend.
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