Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 81 - 90 of 989 reviews
DS
5 out of 5 stars

Ridiculously good service

Ridiculously good service. Was chasing a patio flag set plus extras, contacted Horbury Bridge branch. Really nice, helpful guy on phones, managed to get it at a significantly lower price than expected, then managed to also sort free delivery. Cannot fault them at all.

Date of experience: June 12, 2024

ad
2 out of 5 stars

training required

Ordered soil for delivery at 4pm on monday. Received an email on Tuesday to say they had just received the order and it wld be dlivred on wednesday. At 11.14 I called the branch and was advised that it will be delivered today, however they cant give a time slot. I sent an email to the assistant branch manager who in response called me. He was very abrupt and rude, and persisted to talk over me. Some training required regarding customer service.

Date of experience: June 12, 2024

C
5 out of 5 stars

Huws Gray - Sandy

Huws Gray - Sandy - Quite honestly the service I received from this branch was brilliant. Id fallen victim to a rogue cowboy and they helped me through trying to resolve matters. I spoke with Jacqui, who was friendly, empathetic and Professional. They made a difficult situation much more manageable and I am grateful and would use them at the next opportunity.

Date of experience: June 11, 2024

MK
1 out of 5 stars

Payed for a product on click and…

Payed for a product on click and collect they could not find my order but said they would ring me back , they never did. I rang several times the next day, no answer, had to get it somewhere else Β£88. down the drain, absolute rubbish.

Date of experience: June 8, 2024

Ah
5 out of 5 stars

Huws gray Hugglescote branch

Huws gray Hugglescote branch, Are very polite and helpful. Great prices! Fast prompt delivery service,from a polite very helpful driver! Yead staff very polite and friendly couldn't do enough to help! The office staff I spoke to about my delivery was also very helpful and polite. 5 STARS ALL THE WAY!!!!!!!! Great service will definitely be using them again.

Date of experience: May 25, 2024

J
1 out of 5 stars

Avoid this company…

10 days after my rental agreement with hirebase ended they still have my deposit. No communication from the company, can’t get through to the branch on telephone and they do not respond to emails. UPDATE: Area manager contacted to apologise for the lack of communication and provide a refund for the deposit.

Date of experience: May 23, 2024

C
5 out of 5 stars

Huws Grey Buildbase Glos

Huws Grey Buildbase Glos. Great service all round and exceptional delivery driver- very helpful and skilled.

Date of experience: May 22, 2024

RF
1 out of 5 stars

I ordered a garden gate (featheredge

I ordered a garden gate (featheredge, treated) for Β£176 incl delivery. I guess I should've priced checked before I placed the order but I was horrified to find the exact same gate on amazon for Β£89.99 incl delivery. Having spoken to Huw Gray customer service they said the price was correct and to return the gate would cost Β£76.32. On Amazon I could of course return the item for free. So having paid nearly 2x the price I now effectively can't return it. I will avoid Huw gray from now on.

Date of experience: May 20, 2024

RL
1 out of 5 stars

Thieves

Your prices are ridiculous. Only builders merchant local to me. I won't be using them again. Β£9.92 for a paper bag of cement is just robbery. Not surprising it was quiet at 8.15 on a Monday morning. Sooner it closes the better. Thieves.

Date of experience: May 20, 2024

DT
5 out of 5 stars

Amazing + Very helpful staff.

Just wanted to let you know you have Amazing staff in the Huws Gray in Heswall on the Wirral Branch. Sooooooo VERY helpful,full of information on products + sooooo very nice too. Especially Emily Reed + Helen Rourke. Would highly recommend customers going here. It was a delightful experience. 5 ⭐⭐⭐⭐⭐ from me. Dot.

Date of experience: May 18, 2024

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