Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 1 - 10 of 989 reviews
MH
5 out of 5 stars

Staff at Huws Gray March ( Lynn

Staff at Huws Gray March ( Lynn, Neil) have been excellent. Great advice and service.

Date of experience: June 27, 2025

KW
5 out of 5 stars

March Cambridgeshire store

As a female i find these kind of stores very daunting. I needed some bits to decorate my livingroom so popped into the March store. From the moment I walked in I was greeted by friendly knowledgeable staff who were more than happy to help me. From the female manager to the floor staff. They helped me with paint mixing, a new door and some ancillary bits. I even left the store with an unexpected buy of a mirror from the showroom ladies. Fully reccomend this store to anyone. My livingroom looks amazing.

Date of experience: June 25, 2025

b
1 out of 5 stars

Poor company with no accountability

Contractor ordered a front door and glazed panel. 200kg door delivered by 1 poor driver, had to help him otherwise I'd end up with a damaged item. 3 weeks later, the glazing panel delivered. We were promised multiple delivery dates, but the panel never arrived. '100% guarantee it will arrive on 20th june', so i tell the installer to arrive 8am monday morning, no panel and my installer is standing idle, with nothing to do. Called Huws Gray, asking whether they will pay for the idle worker, based on their failed guarantee. 'Your contractor was advised on delivery dates'. No accountability, they dont care. I wanted to give a local merchant a chance, never again. Milton keynes

Date of experience: June 25, 2025

cp
1 out of 5 stars

Kitchen update

Kitchen update It’s been 20 days since my last update and nothing had changed one very unhappy customer Despite phone calls to the branch manager at Hay on Wye Emails to the show room manager and head office no satisfactory response and no date for sending the missing items it’s not good enough I’m still Missing end panels for island incorrect handles incorrect larder Hinges Missing oak rack now arrived without the screws they came on a separate day week later Wall unit unusable Additional panels that are the wrong colour The designer Overcharged and over ordered plinth and end panels which I didn’t not need, Unfortunately I cannot recommend you buy a kitchen from Huws Gray or masterclass kitchen both have made errors I spent over 9k just on units it-was delivered 6 weeks ago I will have to seek consumer advice it’s completely disheartening I just want my kitchen items so I get the Fitting and put the whole saga behind us

Date of experience: June 24, 2025

JM
5 out of 5 stars

Popped into get roofing materials &…

Popped into the Thetford store to get roofing materials & found all staff were happy & helpful even offering to carry item to our van...that's a first! & the price & quality beat every place we had visited prior.

Date of experience: June 20, 2025

SL
5 out of 5 stars

Excellent service from Ellesmere Port Branch

This morning 11/6 I went to the Ellesmere Port branch for some wood. I had the best service from beginning to end. They went out there way to help me choose the correct wood for my project. Measured , priced different woods, carried the wood to the counter and put it into my car. The service from Chris and the auburn haired gentleman with 3 dogs was outstanding. Thank you , this branch never fails to give excellent service πŸ˜ƒ

Date of experience: June 11, 2025

KW
5 out of 5 stars

Huws Gray saved the day!

I enquired about a product at the Diss branch. The service I received was excellent even though the item I required was not in stock. Having tried all the competition in Diss Huws Gray were like a 'shining beacon' in comparison. Well done!

Date of experience: June 6, 2025

JH
5 out of 5 stars

March, Cambridgeshire

Went to my local (March, Cambridgeshire) store today and the staff were exceptional, very knowledgeable and were able to assist me in getting what I needed without me knowing myself what I required. Neither B+Q or Travis Perkins were able to assist me at all....I know where I will be going next time I require any DIY/ gardening equipment

Date of experience: June 4, 2025

CB
5 out of 5 stars

Huws Gray Stafford

I have been a customer of Huws Gray Stafford for some years now. I have always appreciated their commitment to customer service but it is as a result of recent experiences with other companies and service providers that has made me realise just how consistently outstanding their service has been. It is a competitive sector and the fact I remain a repeat customer speaks volumes. Don’t think for one moment difficulties haven’t been encountered, but it’s the way these challenges and setbacks are resolved that leads to trust in a supplier. Stuart, the manager, and his team have gained my trust.

Date of experience: June 4, 2025

AN
5 out of 5 stars

Excellent service.

Excellent service. I have just had a delivery of Loam blended top soil. The driver was friendly, informative and really went over and above to site the big bag exactly where I needed it. Navigating low overhead cables. It was a skill to watch. The topsoil is good quality and I would highly recommend this company. Thank you Huw and Gray

Date of experience: June 2, 2025

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