Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total β€’ Write a review

Showing 981 - 989 of 989 reviews
MJ
5 out of 5 stars

Great service

Products delivered in a few days with no issues. Great service.

Date of experience: July 27, 2017

Mm
5 out of 5 stars

No problems whatsoever

No problems whatsoever, with availability, delivery of items and polite staff. I would have no difficulty in recommending this company to anyone.

Date of experience: July 27, 2017

pc
4 out of 5 stars

Good easy to use web site but not all …

Good easy to use web site but not all products listed.very helpful if you ring up and ask questions,free and fast delivery.

Date of experience: July 27, 2017

SS
5 out of 5 stars

Great service good communication very …

Great service good communication very happy with these guys

Date of experience: July 23, 2017

ME
5 out of 5 stars

delivered on time

delivered on time, helpfull driver,

Date of experience: July 19, 2017

RD
3 out of 5 stars

Shop around.

Β£254.66EXC VAT Β£305.59INC VAT Modak Complete Circle 2400mm Diameter - LF060240. Unable to purchase this item, although individually priced from their 2017 landscape catalogue you can only purchase the circle with a patio pack. Phoned for assistance, had no joy. I bought one from Paving stones direct Raj Green 2.4 m Circle with SOK Β£259.00 tax incl free delivery.

Date of experience: July 18, 2017

MH
5 out of 5 stars

Exactly what I ordered on time friendly …

Exactly what I ordered on time friendly and helpful

Date of experience: July 18, 2017

MD
5 out of 5 stars

Good quality product ordered online and …

Good quality product ordered online and delivered quickly. Delivery driver helped me take the fence panels round the back of my house and was able to advise me on how to care for them.

Date of experience: July 18, 2017

AB
2 out of 5 stars

Good prices, poor after sales

Huws are usually the most efficient in giving quotes and processing orders and their prices are pretty good but their during/after sales is terrible. Impossible to get changes made or updates. They have 52 stores which all appear to operate independently. No central system. This means dealing with each one individually that covers the area you're working in, even then, not that helpful, bit of a nightmare and not really up to modern expectations and uses up a lot of time. ---------------- no Huws, this isn't a competitor. Also why are you flagging reviews THREE YEARS after being posted? I had to ring around all your stores to find a specific brick. Staff were not a joy to deal with. Everything was veeerrry flow. You should have a centralised system for stock checking. We did finally buy from you, but via our builder. Sheesh.

Date of experience: October 15, 2014

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