Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total • Write a review

Showing 91 - 100 of 989 reviews
R
5 out of 5 stars

Outstanding staff - Huws and Gray, Basildon

I’ve used Huws and Gray, Basildon for a few years now, having started with them when they were just Buildbase. Over recent years I’ve had to undertake DIY jobs around the home and garden and have started with zero knowledge. Without exception every member of staff I’ve come across at the Basildon branch has been helpful, friendly and full of good advice. Their prices are reasonable, though not always the cheapest, but despite this I wouldn’t go anywhere else as I feel safe knowing they will give me good advice and be as helpful as they can be. A pleasure to shop there.

Date of experience: May 14, 2024

R

Roz

US

5 out of 5 stars

Seacombe branch review.

Seacombe branch review. Went in this Saturday morning to buy pavings, Michael who served us couldn't have been more helpful or friendly, his customer care, advice and friendliness was outstanding. Our pavings were delivered by Glen today, who has delivered many things for us over the years, and is always so friendly, a skillful driver, and ALWAYS tries to deliver the load just were we need it, he is an absolute credit to your company. Thank you to both Glen and Michael who sorted out our order on Saturday, Roz and Phil

Date of experience: May 13, 2024

M
1 out of 5 stars

Hews Gray

Hews Gray, the prices on your website are absolutely shocking. I'm shocked. I will not be going into your store.

Date of experience: May 10, 2024

KD
1 out of 5 stars

Shambolic!!

Shambolic!!! Had an account with Buildbase for years, since the change over to huts grey its been nothing but hassle. Even head office cant be bothered sorting any account issues, unprofessional and put the phone down on you. Shall be shutting my account soon. Really wouldn't recommend anyone opening an account with hues grey. Local lads in my local branch are all good but the company itself is an utter sh** show!!

Date of experience: April 24, 2024

PS
2 out of 5 stars

wouldn't use again.

I ordered 1 tonne of soil and the price they charged was more than the website. soil was full of stones and twigs. Much cheaper options out there. Delivery was fine.

Date of experience: April 22, 2024

K
5 out of 5 stars

Super service from Selsey branch

Super service from Selsey branch. Helpful, site check central Chi due to tight bend on lane and delivery exactly as planned. Very happy and highly recommend. Thanks so much.

Date of experience: March 22, 2024

HM
1 out of 5 stars

Very poor customer service from the…

Very poor customer service from the Halesworth branch. Had a consultation to look at buying a new kitchen. The salesman was obviously disinterested to the extent some 2 weeks later we still have not had the plan or any contact from him. He needn’t bother now

Date of experience: March 16, 2024

R
1 out of 5 stars

Negative feedback

My experience with huws & grey, Farnham. Where do I start. * Delivered broken soakaway creates. * They are difficult to speak to due to a lack of professionalism and do not understand genral buildikg terms. * customer service are extremely rude & under educated in there field of work. I do not recomend this "builder's merchant" stay far away.

Date of experience: March 7, 2024

L

LG

US

5 out of 5 stars

Excellent customer service

We have just been to our local Huws Gray branch in Woodford. We were very impressed by the excellent customer service; staff were very friendly and helpful. They even rang other brick suppliers as they didn’t have what we were looking for.

Date of experience: February 17, 2024

RM
5 out of 5 stars

Full marks for effort!

Went to my local Huws Gray branch in Buckingham to see if they could offer a narrow door for a shed. Sophie was very helpful and took details. Later she came back with a fair proposal, but about double the price at a large retailer. Sophie has tried to improve on the offer but the gap is too large. Very much appreciate Sophie’s efforts on my behalf even though it didn’t work out this time. Will be back at Huws Gray next time I need some building materials. Robert M

Date of experience: February 5, 2024

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