Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 61 - 70 of 989 reviews
A
5 out of 5 stars

If you need a kitchen, go and see John at Harlow!

We recently got our kitchen from Huws Gray thanks to the fabulous help from John at the Harlow Showroom. His support and experience from design all the way through to delivery was second to none. The quality of our kitchen is fantastic and has been complimented by friends and family. It has created a real feel of luxury in our recently renovated house. Cannot recommend Huws Gray (and John in particular) enough! Thank you

Date of experience: September 6, 2024

RS
5 out of 5 stars

Royston Branch are excellent

Royston Branch are excellent I am constructing a new block paving driveway and Huws Gray Royston were excellent, I can't fault them. They delivered everything on time and when we needed more, they delivered it very quickly. The staff at the branch were all very professional, friendly and helpful We are coming to the end of the project and I can't thank the branch staff and delivery driver enough.

Date of experience: August 31, 2024

PR
5 out of 5 stars

Fantastic service and communication…

Fantastic service and communication every time we order from Scunthorpe.

Date of experience: August 30, 2024

AH
5 out of 5 stars

First Class Excavator Hire

I had a customer working in the Sherborne area who needed a Micro Excavator, so I contacted Huws & Gray in Yeovil. As Luke the tool hire guy was not in I spoke initially to Dave who was totally professional and very assured, even though my questions where not relevant to his department. I felt he listened and I believed he would pass my details across which he did as Luke contacted me not long after. The delivery was made exactly when I requested it even though I gave them very short notice. Equally the collection from site was done quickly again with very short notice. The whole experience was one of first class service and I feel more than happy to recommend the team at the Yeovil branch, including Ben the manager who again listened with interest when I called to compliment the guys. Top job!!! If I need to use anyone in the Yeovil area again my first call will be to the team at Huws & Gray. Thank you Andy Hutchins - West Country Tool Hire Ltd

Date of experience: August 27, 2024

M
5 out of 5 stars

Building a shed from scratch for the…

Building a shed from scratch for the first time. Huws Gray were incredibly helpful and I got a very good price and everything I needed. The staff at the Norwich branch were more than happy to discuss my needs. There was no issues returning items that weren't required. The biggest shout goes to the delivery guy! I wasn't home so my other half had to sort it out. She was so impressed with the delivery guy for helping her out and in her words he was just a lovely bloke, chatty and helpful. Obviously I was concerned about her having to manage a large delivery but I needn't have worried. I will definitely recommend and use again.

Date of experience: August 22, 2024

K
5 out of 5 stars

Great customer service

Great customer service at Monkmoor, Shrewsbury from plumbing centre. Thank you!

Date of experience: August 22, 2024

SA
1 out of 5 stars

delivery fall off and damaged my car theyre not bothered

my order fall off the crane whilst unloading and damaged my car. Huws Gray have never even had the manners to ring me to discuss repairing the damage. Been 3 times to the local branch in Bolton who always promise to chase the matter and ring me back but again never do. This bad mannered culture must come from the top. AVOID DEALING WITH THIS COMPANY

Date of experience: August 15, 2024

K
1 out of 5 stars

False Advertising or Staff Lack of Knowledge

I went to the Mexborough store today as you advertise β€˜Brick-matching service from Huws Gray’ however, I was told no you don’t. Found the staff member really unhelpful and dismissive when asking for help. I left and got the bricks from B&Q who were more helpful. Won’t be using your store again!

Date of experience: August 9, 2024

CL
1 out of 5 stars

Unprofessional at all levels!!

I purchased Β£500 worth of premium artificial grass, upon the point of sale I said I would phone the store to confirm a delivery time for the following day after being reassured it would be delivered in the morning. I phoned the store back to confirm I had moved working commitments around and could then recieve the order in the morning to which they agreed and confirmed plus promised it'd be there in the morning. Come the day of delivery there is still no sign of my order despite phoning the store to confirm and only to be told it'll be there before 12. Overall experience from the wrexham store is as following: significantly unprofessional, poor passage of communication internally. How is this business even operating on the principle factor they cannot even stick to their word of doing what a business is required to do - deliver the goods to the customer. It is really that simple.

Date of experience: August 8, 2024

M
5 out of 5 stars

1st class service

Brick matching service was 1st class. Staff member on site was very helpful and knowledgeable. I would definitely recommend this company.

Date of experience: August 1, 2024

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