Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 191 - 200 of 989 reviews
V
1 out of 5 stars

Overpriced with poor service

Huws Grays ha e taken over our local builders merchants and we won't be using them again. Overpriced inventory and when the pricing was questioned the chap serving us pretended to look online at local retailers and said his prices were the same. Of course, when we looked we saw that the local competition were much cheaper. It's unpleasant to have someone lie to you so obviously and we certainly won't be using them again.

Date of experience: October 26, 2022

OB
1 out of 5 stars

Very disappointed.

Huws Gray (Ridgeons) has always been my go to builders merchants due to product quality, customer experience and what I thought was reasonable value for money. I've spent in the region of Β£7000 with them over the past 3-4 years including two sewage treatment plants. A compressor pump failed on one plant and due to ease of tracing a replacement and trust in the Huws Gray I ordered a replacement via them. Then due purely to interest in the slight variation with the replacement compared to the original I google the model numbers. It turned out that the compressor was readily available online either from the manufacturer or other companies for Β£150 + VAT. Huws Gray were Β£331 + VAT!! I would have expected and been more than happy with approx 33% (Β£50) uplift in price due them sourcing and delivering but a 120% is a joke. Confronted the Diss Branch, Norfolk about the excessive price to be met with "yes, that's what it is, special order" What's even more frustrating is that if they knew their products they sold or if not, approached their suppliers about malfunctions after sales then they could have told me a service kit for 30 quid would have fixed it. Never rely on loyalty and trust when dealing with them and do your own research. I've a substantial extension to do in the new year and certainly will not be giving them any more of my hard earned cash.

Date of experience: October 24, 2022

gk
1 out of 5 stars

Rip off merchants

Charging double the price that screwfix charge for a tin of foam is nearly as scandalous as the manager trying to justify it. I will not re visit this store.

Date of experience: October 24, 2022

MM
5 out of 5 stars

Ross at the Wellingborough depot

Ross at the Wellingborough depot has been absolutely fantastic. He has really looked after us with every step. We are in the process of doing a self build so by no means their biggest customer but his service has not faltered. This man needs Recognition. He is a true asset to your company.

Date of experience: October 19, 2022

PV
5 out of 5 stars

I work on a site and it isn't the best…

I work on a site and it isn't the best organised to be fair, but this company has gone above and beyond to fulfill all orders and work around the disorganisation. Also Chris in particular is an ace driver, doesn't winge as much as the others. Give him a promotion or a pay rise πŸ™‹πŸ»β€β™‚οΈ God bless.

Date of experience: October 14, 2022

DS
1 out of 5 stars

Been going round and round in circles…

Been going round and round in circles trying to register an account on their website. Their system won't allow you to put anything in your basket until you have registered an account. People should be allowed to shop as a guest anyway. Will be spending my money elsewhere.

Date of experience: October 11, 2022

DS
5 out of 5 stars

Delivery driver Chris was very helpful

I expressed my disappointment when my order delivery was postponed until the arrival of a missing item. Only a few hours passed and the incomplete delivery arrived, which enabled works to continue as planned. The missing item arrived this morning. Both deliveries were made by driver Chris who was friendly, considerate and very helpful.

Date of experience: September 30, 2022

A

AW

US

5 out of 5 stars

March Huws Gray

Just had delivery from Chris from March Huws Gray. He was very friendly and helpful and I would definitely order from them again

Date of experience: September 28, 2022

LJ
1 out of 5 stars

Order dumped on the drive and lawn

Order dumped on the drive and lawn. 2 tonne of gravel, sand ,cement, concrete stones. Driver not at all helpful. Had it to do to get wheelie bin out. Other deliveries can not get in. I tried to move some of it but I am wrong side of 65, female and disabled. Gardener off sick, but a ridiculous way to leave it. Not happy at all. Dangerous placement from a health and safety point of view. Now 13 October still no reply to my email?

Date of experience: September 23, 2022

MS
1 out of 5 stars

If you only want friendly drivers then…

If you only want friendly drivers then this is the company for you. But.... the online system is atrocious, and the products are generally priced 30% more than the likes of Wickes or Jewson.

Date of experience: September 4, 2022

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