Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total β€’ Write a review

Showing 201 - 210 of 989 reviews
c
5 out of 5 stars

Highly recommend

Absolutely brilliant. Would highly recommend from service to delivery. Informative, helpful, huge selection and excellent value.

Date of experience: September 2, 2022

US
1 out of 5 stars

The delivery experience is a joke

The delivery experience is a joke - can't give time slots for delivery, no expected time of arrival, driver drops a ton of sand on our drive without even knocking the door (we were in) and blocked our gate access as a result. Same driver, when challenged, said he didn't have to knock on the door, Manager said he would look into it and would phone me back. No such phone call was ever received. Travis Perkins was the completely opposite service. Won't be going back to Huws & Gray Stafford.

Date of experience: August 5, 2022

MB
5 out of 5 stars

Great service, great price

Great service, very helpful delivery driver and very well priced product. Would recommend every time

Date of experience: August 4, 2022

FT
5 out of 5 stars

Recent Visit

I visited the HESWALL branch recently & was given excellent treatment by very knowledgeable staff,I would highly recommend this branch as they are helpful & friendly in the way they treat people.Thank you.Frank Tushingham,

Date of experience: July 30, 2022

mp
1 out of 5 stars

This store is not a nice place to shop

This store is not a nice place to shop. The staff are surly and look miserable. Prices are not on display, so you have to make a note of product details, then walk to the counter where an unsmiling server will spend 15 mins looking up the product on a computer. What is that about? The member of staff then has to spend another 15 mins finding the product. Not a smile in the place. Staff training and a re-think about product pricing required.

Date of experience: July 27, 2022

dh
1 out of 5 stars

Ran out of cement on a job so went…

Ran out of cement on a job so went here, they charged me Β£9.38 for a 25kg bag of general purpose cement nothing fancy, B&Q 25kg general purpose cement Β£5.98, Wickes 25kg general purpose cement Β£6.10 oh well you live and learn never again.

Date of experience: July 8, 2022

B
5 out of 5 stars

Top Delivery from Chris, March

Very prompt delivery, Chris was very helpful in assisting with the placement of my wood. Highly recommend

Date of experience: June 30, 2022

SK
5 out of 5 stars

Top delivery by Chris from the March branch

Just had Chris, from March branch deliver some wood to us. Arrived early, very polite and lovely guy. Great service and would highly recommend using them for any of your needs.

Date of experience: June 30, 2022

MP
5 out of 5 stars

Chris from the March branch

Chris from the March branch was lovely, got the job done quickly and was very cheerful.

Date of experience: June 23, 2022

DC
5 out of 5 stars

Huws gray March depot

Great company Chris the driver was great polite and very helpful prompt service. Chris phoned beforehand to let us know he was on his way. I would recommend this company. Dave cox

Date of experience: June 22, 2022

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