Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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993 total • Write a review

Showing 121 - 130 of 989 reviews
tE
2 out of 5 stars

Terrible service

I bought a bathroom from Huys Grey (Nuffield Rd Cambridge branch). The planning stage was easy and the guy really helpful. However, the bathroom itself was another story - arrived with bits missing or the wrong bits (for example the bath feet and the bath screen), took a lot of chasing to deliver the right parts and several phone calls to get the wrong parts collected. Took a lot longer for my fitters to fit anything because they couldn't do it in a logical fashion due to all the parts that were missing. They also reported to me that staff were really rude to them in the shop (in fact they reported it to the manager after one visit). The toilet then leaked due to a faulty part which the branch refused to give the plumber for free (costs around £1 and Plumb Centre which he often uses gave it to him for free) and were appparently quite rude. As a result of the faulty part, the panel behind the toilet had started to rot and had to be replaced - the fitters used another panel they had but I can tell it's a slightly different colour. The doors on the unit also don't fit very well. I did get good service from the other Cambridge branch where I bought the taps. However, I wrote to head office several months ago to complain and to ask for compensation as I had to pay for extra time for the fitters to return when the right parts were delivered + to fix the damage caused by the faulty part) but I didn't even get a reply so it seems the bad attitude comes from the top. I'm unlikely to use Huys Grey again.

Date of experience: August 15, 2023

JM
5 out of 5 stars

Excellent customer service

Shaun and Gary were superb and helpful in taking the time and having the patience to deal with my brick building plans. Couldn’t rate them higher than 5 stars but they deserved more!

Date of experience: August 12, 2023

LL
5 out of 5 stars

Chris was excellent

Chris, from March, was fantastic this morning. He really listened to my wants of where I needed it placed and adapted well. He was very friendly and efficient.

Date of experience: August 10, 2023

KB
3 out of 5 stars

I regularly use the Hatton store as…

I regularly use the Hatton store as very local to me. Staff are very helpful but there website needs some attention as I usually check if something is in stock before going and it says there's so many in stock then you get there and even there own computer says item in stock but it cannot be found. This has happened several times plus overpriced. Stuff is usually a lot cheaper at B&Q, hence only 3 stars

Date of experience: August 3, 2023

SL
5 out of 5 stars

Very good service from Chris the driver…

Very good service from Chris the driver ,will use them again.

Date of experience: July 28, 2023

s
5 out of 5 stars

Ordered 2 packs of slabs and a ton of…

Ordered 2 packs of slabs and a ton of sand from the March store to be delivered. Very pleased with the price, I searched high and low but couldn't beat the quote from Huws Gray. The driver (Chris) arrived promptly and was fantastic throughout, very professional. Mine wasn't the easiest drop but Chris completed it without any issue. Great service from start to finish.

Date of experience: July 26, 2023

KH
5 out of 5 stars

RUTHIN BRANCH - 5* review of an amazing team

Would just like to say a “Massive THANKYOU” to all the amazing guys that work in Huws Gray, Ruthin. I’m a single woman who loves DIY and over the last few years Ive taken on many projects around my house and smallholding that I just wouldn’t have been able to manage without the support and advice from the lads. Every singe one of them, behind the shop counter, in the yard and delivery drivers are so helpful. This last weekend they even went above and beyond to help me when I ripped my shorts after getting them stuck in the pickup and needed a couple of safety pins to keep them held together! Prices are super competitive, always someone to talk to, plan and work out what is needed, deliveries fitted in when convenient. I honesty can’t recommend them more if I tried and it’s always my first port of call for anything that I need to complete jobs in and around the house. We are so lucky to have some amazing shops in Ruthin with such helpful friendly staff!

Date of experience: July 11, 2023

SN
1 out of 5 stars

Danger zone vlocking roads

Complaint is about the Farnham Branch, its is absolutely out rages that your team has sacks of gravel stored outside the entrance to the shop, this is surely a health and safety hazard this is not a private road so you should not be storing your goods outside the entrance. Along with 2 muppet of staff that are being very unprofessional to people parking on the road swearing at us what sort of company is this, bear in mind there is a school next door especially with the lorries you get turning into that road do you think it is appropriate for you to block this off, and with 2 schools near there this is a danger zone for kids... This has been reported to your director along with the health and safety standards move your goods inside your facility or carpark not on the main road! I would of posted pics but it does not give me the option to but that's fine they have already been sent to your MD.

Date of experience: July 7, 2023

MW
1 out of 5 stars

Shameful Experience at Halesworth Store

Halesworth Store ============== I (and others) normally avoid this store due to its poor customer service but had to use it this afternoon. Had a shameful experience. One male employee swore repeatedly using the F*** word in front of customers and staff and made derogatory comments to a female colleague. This employee was at the counter. When he saw me he walked off saying he would be with me in a minute. I waited whilst he crossed the office to flick a rubber band at a colleague. Clearly customers are less important than a rubber-band. A fellow colleague (excellent Robert Read) then served me. Please please please up your game. There is no excuse for this dreadful behaviour.

Date of experience: July 4, 2023

LT
5 out of 5 stars

Excellent delivery from Chris at Huws &Grey

I had a delivery today by Chris from Huws & Gray. A very pleasant cheery chap, wearing his hard hat. He took great care using his machinery to deliver my 5 bags of topsoil. Nice bloke

Date of experience: July 3, 2023

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