Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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Showing 131 - 140 of 989 reviews
SW
1 out of 5 stars

Prices

Well what can I say went into your Telford branch to buy a bag of cement was surprised to be charged Β£9.25 I then went back to my job and spoke to local builders who said he onlpays Β£6.75 when he goes in seem to me you make up price as you go along we are about to start a refurbishment of a property around the corner and done think I will be using you for my materials

Date of experience: June 29, 2023

AB
5 out of 5 stars

A helpful and professional delivery driver

Delivery driver, Chris from March, Cambridgeshire, has just delivered a tonne of sand to my address. He was very friendly, knowledgeable, helpful and professional. A star employee I'd say. Well done Chris.

Date of experience: June 27, 2023

I
1 out of 5 stars

Ruthin branch. Appalling service

Ruthin branch - Absolutely shocking. I requested 1 tub of K rend paint be ordered in April 23. I was advised the lead time was between 10-14 days. Agreed to this and was told they would get a price. After 9 phone calls to chase and only one returned call the product had still not arrived. I then went into the shop hoping to get the matter sorted. I asked if they had a price which they did, I paid. Today I made my 3rd visit to the shop after another failure to return my call made this morning. I was told they had β€˜had no joy’ trying to identify when the order was expected. After pushing for more information I am told that β€˜K rend don’t have my order’. Guess what, not Huw Grays fault, blamed on 3rd party!! So after 3 months or persistent chasing Ruthin Huw’s Grays have not even placed the order. Avoid at all costs.

Date of experience: June 26, 2023

CH
5 out of 5 stars

A great company

A great company. I ordered a bulk bag of stones from the Gateshead branch and I'm over the moon with them. Not only that, I'd like to mention the two gentlemen that dealt with us were so friendly and helpful. The one actually in the store who took our order was really helpful. On our receipt the name is Stephen Peacock. So thank you to him. Then the guy who delivered them was also really lovely. The name on the paperwork from that was Eddie Calder. Also, huge thank you to him. I'd just like to add how amazing the price was which we paid for this. Compared to other large named stores I was so shocked at the price. Great value for money and great service to go with it. Would highly recommend to everyone.

Date of experience: June 25, 2023

i
5 out of 5 stars

I have had 2 visits from Huws Gray

I have had 2 visits from Huws Gray - Ridgeons of March, Cambs with both delivery drivers Chris on the second occasion to whom I found very professional and helpful in his work and wish to say a big thank you to the team for the prompt delivery of sand and cement with both deliveries. Ian Swales

Date of experience: June 20, 2023

NM
1 out of 5 stars

New Huws Manager (not Colin) - disgraceful customer service

Shame I cannot leave zero stars. Avoid at all costs. I’ve had an account with buildbase for many many years going back to 2011 but since they changed to Huws Gray things have really gone downhill very quickly. Colin was ok but their new Manager is shocking and very rude and hung up on me when I was trying to order materials - as a customer with an account I have NEVER been treated so badly. Go to Lords or any other local building merchant - this new Huws Gray Manager does not deserve any business from local Builders - despicable service..

Date of experience: June 14, 2023

KE
1 out of 5 stars

Total ripoff do not go there for paints

Total ripoff do not go there for paint I have been in to different stories in first one I bought 2 magnolia paints one was out of date for sure, price was ridiculous 28Β£ ich I call them they was polite promise to get another one same day and I haven't heard of them for next 4 days I was have to get to shop my self ,now I am in Shrewsbury and for the same paint I did pay 44Β£ ich which this is the cheapest paint in shop where for better quality paint in Wickes you looking approximately 12Β£ for 10l ,I did purchase aswell gun and foam cleaner which was also out of date no one take responsibility they selling products out of date for more then any where else in UK before you purchase think 2 and for sure check expired date

Date of experience: June 13, 2023

DT
5 out of 5 stars

I had several visits from Huws Gray

I had several visits from Huws Gray - Ridgeons of March, Cambs with delivery driver chris to whom I found very professional and helpful in his work and wish to say a Big thank you for the prompt delivery of Bricks sand and ballast for works being carried out on my house regards Dave Thomas .

Date of experience: June 9, 2023

WD
1 out of 5 stars

Dear Huws Gray Glasgow

Dear Huws Gray Glasgow, It does appear from comments today, that you do read these comment pages ? ...read on !! ...ha ha Following my somewhat negative review of below and earlier, I would appreciate if you spent more time reading this and "absorbed" what was actually commented upon and to whom the blame for inefficiencies should be attributed ? I today visited your depot in Dundee to find out you had apparently contacted them an attempted to admonish your good self and place my displeasure at their service and "door" ...as such could not be further from the truth . The agents and crew at the Dundee depot are a credit and superb , and most IO have dealt with over the years without complaint. My "gripe" is a reflection of your inter departmental invoice and payment liason and nothing whatsoever to place any blame on Dundee and the guys there cheers !!

Date of experience: June 7, 2023

L

Lee

US

1 out of 5 stars

Rubbish experience, avoid spending money here

Firstly I Purchased some worktops for my kitchen, they came/ delivered fine, however on inspection they was signs of water damage and stored incorrectly (bowed and twisted) I complained to staff all was said they can't take them/exchange all can happen is pass feedback onto manufacturer. Also ordered a microwave, it didn't fit but was then told they can't return this as it was a special order, I contacted the manufacturer directly they said it could be returned within 30 days, as it has now been longer than this as its ongoing, I can't return it. All huws gray have said is I will have to keep the one that doesn't fit.

Date of experience: May 26, 2023

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