Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total • Write a review

Showing 111 - 120 of 989 reviews
DK
1 out of 5 stars

Complaint about damage to my driveway

I complained back in September 2023 about huws gray damaging my driveway with their delivery truck and got this response: Reply from Huws Gray 11 Sep 2023 Hi, We apologise for the experience you have received. Please could you provide further details of the order number and who you have contacted in the Head Office to sathomas(his email) so I can look into this further for you. Many thanks Steven Thomas It has now been over 5 weeks and I have not had a reply to my email they just ignore the customers they do not care about you I recommend people do not do business ask yourself what happens if they damage your driveway? You will be ignored they have your money and don’t care about aftersales care.

Date of experience: October 20, 2023

es
1 out of 5 stars

More Stock Shock at Huws Gray in Halesworth.

In reply to Steven Thomas. I visited the Halesworth branch this afternoon for some Plasson pipe fittings, a tap and a ‘Copper Adaptor’ 20mm blue water pipe to 15mm copper so I could fit an outside stand-pipe for a client. NO 15mm COPPER ADAPTOR in stock! Meh☹️ This is a common part, not unusual. They come in a BIG box. So when the computer shows you are down to ten please, please order some more. I just gave up and went to Travis Perkins in Beccles. Last week was a failure, this week was a failure. Back to you Huws Gray.

Date of experience: October 19, 2023

KO
1 out of 5 stars

Lazy, poor service.

Lazy, unhelpful and I won't be hurrying back. I ordered 20 (20-25Kg ish each) bags of various sand and aggregate to be delivered. Admittedly my street is a bit of a pain to deliver to in a lorry but it is achievable. They firstly tried delivering on the wrong day which led on to a discussion with the transport manager. I placed and paid for my order the local depot 2 days in advance stipulating the day I would be there and this was was noted but having visited on the wrong day they then refused to deliver at all, citing it would exceed 15 minutes to lift the pallet of the truck by crane and would cause a problem to traffic. (Personally I think any decent driver could unload a single pallet in minutes) When I said about putting it in their transit they replied it required too much effort. Clearly they couldn't be bothered having screwed up with the date.

Date of experience: October 10, 2023

AG
5 out of 5 stars

Quick turn around and friendly/helpful delivery

Really nice to be able to specify a specific day for delivery. Chris the transporter for the March area was friendly and made it very quick and easy to get the skirting into our garage. He called 15 minutes before to give me time to be outside and point him to the right house. Always better when you can have a chat and receive good customer service at the same time.

Date of experience: October 9, 2023

DL
1 out of 5 stars

I bought a Makita saw which

I bought a Makita saw which, when taken out of the box, should have been new. this did not happen. he was old and probably used for at least 2 years. when I asked them to exchange it for me, they denied that it was their saw and accused me of lying. Careful! unpack the purchased products before leaving the store. surely there is a bad person behind the desk

Date of experience: October 2, 2023

c
1 out of 5 stars

Huws gray mochdre n wales

Huws gray mochdre n wales Went in staff are very rude and unhelpful They don’t know there own products specs I spend a lot of time and money in builders merchants I have bought quite a few times in the past from mochdre and found the staff think they are to important for the lads who rely on materials for our job I am Welsh threw and threw I have found another supplier locally who use competitive pricing and are friendly and care

Date of experience: September 26, 2023

C
5 out of 5 stars

HARLOW BRANCH

From start to finish John the Showroom manager at HuwsGray Buildbase in Harlow couldn’t have been more helpful. I was trying to do a renovation project from overseas and after trying a few kitchen companies who were unhelpful and very ‘sales’ I emailed John and he helped me design a kitchen and 2 bathrooms. He was incredibly patient with our delayed start to the Reno and my indecision. We finally met as the project started and finalised everything in person, I trusted his advice to help me choose the many things I needed. HuysGray are very reasonable with the price and the quality is good. My place is looking great and any small issues that have come up with faulty components were dealt with quickly and with professionalism. I am very pleased I found my way to Harlow HuysGray.

Date of experience: September 15, 2023

GC
5 out of 5 stars

Halesworth branch

Halesworth branch: Sean Moughtin and the boys in the yard couldn't have been more helpful over the past two years! An absolute gold standard of how a builders merchant should be run! Helpful and knowledgable this is my go-to place for everything I need. Feel sorry for the market competitors with this team on the helm!

Date of experience: September 8, 2023

DB
4 out of 5 stars

HG takeover of Buildbase in Cowley

I have had an account with Huws Gray for about10 years and spent quite lot of money on building materials with them in several locations. Huws Gray took over Ridgeons in the East of England in 2019 and made good job of taking on the customers. In 2022 Huws Gray took over Buildbase in Cowley Oxford. This has been successful and the store has been upgraded. Service and price is much better, however I sometimes feel like I'm being treated like 'Bob the Builder' rather than a serious long term customer.

Date of experience: September 4, 2023

ST
1 out of 5 stars

Don’t shop there if you’re not trade

Went to our local supplier for a drain cover as nowadays the idea is to shop local to keep businesses going. Not in the trade, the cover was priced at £66, got one from Amazon supplied by a builders merchant deleted to my house next day for £35. The price difference is shocking, very much felt being ripped off, wouldn’t go again.

Date of experience: September 1, 2023

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