Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
Homebox Stores receives overwhelmingly negative feedback from customers, with a staggering 97% of reviews rating it poorly. Many consumers express frustration over the poor quality of products, citing issues like broken furniture and misleading warranty claims.
Reviews highlight a consistent pattern of inadequate customer service, particularly regarding delivery delays and unresponsive support. While a few customers mention the staff as being friendly, this is overshadowed by complaints about their lack of professionalism and follow-through. The delivery process is frequently criticized, with reports of items arriving damaged or incomplete, leaving customers feeling abandoned. Overall, the sentiment surrounding Homebox is predominantly negative, leading many to strongly advise against purchasing from the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 176 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.0 | 11 |
| Dec 24 | 1.0 | 6 |
| Jan 25 | 1.0 | 7 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.4 | 9 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.0 | 7 |
| Jun 25 | 1.3 | 3 |
| Jul 25 | 1.0 | 5 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 176 most recent reviews.
“I had a shoe cabinet and one of the handles became broken”
“They just come to check the product and blame it on customers for mishandling and misusing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | +15% | 176 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Homebox Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.0).
176 reviews of Homebox Stores. Filter by what matters to you.
Bad experience from the staff and the manager at Al Zahia Mall Sharjah, we liked one dining table and there was mentioned the price on the table very clear. When we decided to take it. Then the staff mentioned that sorry this price not for this type. Unfortunately we got upset and left the stroe with very bad experience. Not recommended
not professional workers, terrible quality. They don’t want to solve the problem, worse experience I have ever had.
Homebox used to be reliable, but in my last two experiences, there were significant issues. It seems like their product quality has declined, and customer service is lacking. Despite claiming delivery, they only provided the bed from a 6-piece bedroom set. They demanded full payment upfront, even though the side table was missing, and only after payment did they reveal other issues, like a faulty bed quality and incorrect dressing table doors. I had to book a hotel for guests due to the incomplete delivery. When I contacted Homebox for a refund, they stated they don't have a refund policy, leaving me with subpar furniture and no resolution. This is a request don’t pay them first otherwise they will not be responsible for any thing
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I have come across the homebox KSA very unprofessional attitude on my order which was placed on 11th January and despite of giving the delivery date and timing of morning 21st January 2024, they failed to do so and now blaming us for missing the order by giving alternate delivery date of 6th February. It looks their customer care do not wants to go through the evidences rather taking a very casual approach. I tried to write as message on Twitter which they have deleted. I have no faith now I want to cancel and my money back from them. Please note that they have worst delivery and customer care approach which is very unprofessional.
If I could give Homebox a 0 I would. Made the mistake of accidentally ordering off them via Noon again. Confirmed the delivery 3 times but still they don't show up.
Die wollen nur für Preisangaben Vorname Nachname und sogar email haben ohne die Info werden keine Mietpreise gegeben. Ich halte das für datenklau
Worst service ever they gave me three appointments for delivery and they didn't deliver the item and after complaining they came and didn't know how to fix my item please avoid this buying from them
Very bad quality furniture and extremely unprofessional staff with no ability how to communicate for any query.
They can not manage warehouse and derivery date. I bought sofa and they scheduled 8 of Jan morning. But they didn't deliver, they didn't call. I called customer center, she said it's not our problem. They said the problem is from warehouse. The warehouse is not home box? I can not understand what is she saying. Even home box staff called me last Friday to confirm delivery time and date. She said 8th of Jan morning. What is this. Delay is ok, but I'm tired about their lie and excuse. They have bad system.
The worst customer service ever, I called them so many times requesting to install the chairs. They didn’t do anything and they didn’t follow up I have requested to get the customer service manager email or number, they refused to give it to me and they were very impolite specially a guy called Khalid he was very rude. It’s been 7 days and they didn’t do anything
I order full bed room set to be delivered to 3 rd Jan 2024 Home box the worst experience the bigning of the year deliver timing was 10 am to 2 pm but no one inform or call I had to call them and ask the where is my item any the person who answer his name is Abdullah the worst customer service giver he inform me he don’t know when my item to deliver cause one of the item is missing. So I have to wait for another delivery but he don’t even now when to be .
Minus minus is the rate for HOMEBOX!!! First, they delivered damaged nightstand. When I asked them for replacement, they said it’s “usage-related” (mesning I scratched the product) and won’t be able to replace it🤦🏻♀️ plus it took them 2 weeks to reply. Second, we got the matress as well. After only one month of usage, it’s ruined. They even sent their technicians to confirm, they did, still no action taken from homebox! Very disappointed. Truly unprofessional/rude staff, lack of knowlegde and ot top extremely low products quality!
Extremely dubious company. Ordered something via their official site on Amazon. They subsequently tried to charge me shipping which was included. Then they failed to deliver the items on time and finally, I discovered they were selling the same product on their own website for 14% cheaper. I tried contacting them via Amazon and got an out-of-office response saying they'd be back in one week. To be avoided.
Please make this complaint text as professional as possible: Worst purchase ever! I went to the store in Oasis mall on dec 27th to buy an item. I was promised and ensured delivery on dec 31st as I told them I won’t available in January. A person who might be an assistant manager made some phone calls to ensure delivery on Dec 31st , and he said that it’s confirmed. The system was down so they had to issue me a manual invoice which clearly states delivery in Dec 31st, signed by me and the salesperson. I made the purchase provided that I will be delivered the item on Dec 31, as I won’t be available in January. The very next morning (today) I receive a text message stating that the delivery will be in Jan 4th! I was shocked by that, as I clearly mentioned yesterday that I will only buy the item if it gets delivered on Dec 31st, and they agree and arranged it and got the invoice accordingly. So I called the customer service line and use the WhatsApp customer service to voice my concern about this delivery date error, only to be faced by “this invoice is manual , we can’t do anything to help you, the system says January 4th therefore it will be delivered in January 4th!” The person on the chat box made me seem like a liar saying that I bought it without a delivery date although I clearly mentioned that the person who was helping me ( probably an assistant manager) made phone calls to ensure delivery was set on Dec 31st, and after he was positive of the delis date he came to me and told me it’s confirmed so I made the payment and is clearly shown in the invoice. The person in the chat box made me seem like a liar by completely ignoring the sequence of event and saying delivery date has not been assigned due to the system being down which is NOT the client’s fault and shouldn’t suffer from it. He texted “You have confirmed in this chat that store system was down which means you have been provided with the invoice you have before placing the order in the system and before booking the delivery which is why the invoice you have does not have an invoice or order number”. Highly unprofessional! I need my delivery to arrive on Dec 31st as promised to maintain the store’s credibility.
its zeroooooooooooooo star. very bad experience. i make order week before and i am still waiting the order. and i paid also. more over i received the courier people call also and they still on the wayyyyyyyyyyyyyyyyyy (five days). order number # 9477987061
Complaint number 5626598. I ordered Gloria 6 seater dining table on 29/11/23, order no. 9473215602, which was received damaged and broken,which your delivery men were trying to hide. The whole marble top was damaged. We noticed and demanded a replacement which was supposed to be delivered today. Though we were expecting priority service for customers who suffer because of you. Today after waiting for long we called to know the update, they informed it can’t be delivered as all our pieces are damaged. I am writing to kindly let you know the level of incompetency and standards of home box please find answers to below questions: 1. Why are we still waiting after we ordered this dining on 29/11/23? No priority is given to customers who suffer from your mistake? 2. Why a damaged piece was being tried to be installed deliberately? 3. Why you failed to deliver a replacement that was guaranteed to be delivered today after multiple phone calls to customer care? 4. Why no one even bothered to call and kept us waiting for 4 hours on a weekend as we were expecting the delivery today? However, your customer care promised several times that we’ll get a fresh piece and also delivery team called a day before and promised that they have a good piece for us. 5. Why no prior information or apology was being received from your end when you can’t deliver what and when you guarantee to deliver? 6. My family is suffering for this long without a dining table, how will home box compensate us for this?
THE WORST EXPERIENCE EVER !!! They are a scam having to book 2 times for them to come. And then said the cannot assemble the furniture and they left. Complaint department is a joke. Talked to nini and she was useless they just wanted me to buy a more expensive wardrobe. Just waited a month for NOTHINGGGGG!!!
Worst customer service I have ever experienced. Waited 3 weeks for purchased furniture only to be told on delivery date that it couldn't be delivered due to no stock. What?? Only alternatives offered- cancel order or wait (since I clearly havent waited enough for them). This was the second time (same order) that it occurred and nobody bothered to reach out to inform me before the time? In September I ordered a bed set from the store only to have the wrong colour delivered. Delivery team insisted the colour was fine. When it was clear I was not happy, I was informed I would need to wait more time (for something that was their fault!) for the correct order. So in order to simply have a bed, I accepted the change and did not lodge a complaint. As if I could... Customer service simply wants to brush off client complaints and not take accountability for the inconvenience caused. Better off with other furniture outlets, to be honest. Better off talking to walls and my cat in terms of being heard or understood. Tried to send a formal complaint to the Landmark group and system automatically rejects input on the website. Convenient.
On dated 8th Dec 2023 , time 14:30hrs we visited to marina mall Homebox bahrain for replace one grossry home item due to size was not correct and there homebox supervisor behaviour is very poor and he is not ready for replace and we left the item there on counter now.
Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
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