Homebox Stores
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Delivery date discrepancy
Please make this complaint text as professional as possible: Worst purchase ever! I went to the store in Oasis mall on dec 27th to buy an item. I was promised and ensured delivery on dec 31st as I told them I won’t available in January. A person who might be an assistant manager made some phone calls to ensure delivery on Dec 31st , and he said that it’s confirmed. The system was down so they had to issue me a manual invoice which clearly states delivery in Dec 31st, signed by me and the salesperson. I made the purchase provided that I will be delivered the item on Dec 31, as I won’t be available in January. The very next morning (today) I receive a text message stating that the delivery will be in Jan 4th! I was shocked by that, as I clearly mentioned yesterday that I will only buy the item if it gets delivered on Dec 31st, and they agree and arranged it and got the invoice accordingly. So I called the customer service line and use the WhatsApp customer service to voice my concern about this delivery date error, only to be faced by “this invoice is manual , we can’t do anything to help you, the system says January 4th therefore it will be delivered in January 4th!” The person on the chat box made me seem like a liar saying that I bought it without a delivery date although I clearly mentioned that the person who was helping me ( probably an assistant manager) made phone calls to ensure delivery was set on Dec 31st, and after he was positive of the delis date he came to me and told me it’s confirmed so I made the payment and is clearly shown in the invoice. The person in the chat box made me seem like a liar by completely ignoring the sequence of event and saying delivery date has not been assigned due to the system being down which is NOT the client’s fault and shouldn’t suffer from it. He texted “You have confirmed in this chat that store system was down which means you have been provided with the invoice you have before placing the order in the system and before booking the delivery which is why the invoice you have does not have an invoice or order number”. Highly unprofessional! I need my delivery to arrive on Dec 31st as promised to maintain the store’s credibility.