للاسف جوده منتجات سيئه كنب ٣ مقاعد…
للاسف جوده منتجات سيئه كنب ٣ مقاعد وسعره مش قليل ماكمل سنه واكتشف بالصدفه كسر بالخشب الداخلي في احد جوانب الكنبه من الاسفل والمفروض ان ضمان الخشب سنتين ورفضو الاصلاح وقالو ده سوء استخدام

Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
Homebox Stores receives overwhelmingly negative feedback from customers, with a staggering 97% of reviews rating it poorly. Many consumers express frustration over the poor quality of products, citing issues like broken furniture and misleading warranty claims.
Reviews highlight a consistent pattern of inadequate customer service, particularly regarding delivery delays and unresponsive support. While a few customers mention the staff as being friendly, this is overshadowed by complaints about their lack of professionalism and follow-through. The delivery process is frequently criticized, with reports of items arriving damaged or incomplete, leaving customers feeling abandoned. Overall, the sentiment surrounding Homebox is predominantly negative, leading many to strongly advise against purchasing from the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 176 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.0 | 11 |
| Dec 24 | 1.0 | 6 |
| Jan 25 | 1.0 | 7 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.4 | 9 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.0 | 7 |
| Jun 25 | 1.3 | 3 |
| Jul 25 | 1.0 | 5 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 176 most recent reviews.
“I had a shoe cabinet and one of the handles became broken”
“They just come to check the product and blame it on customers for mishandling and misusing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | +15% | 176 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Homebox Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.0).
176 reviews of Homebox Stores. Filter by what matters to you.
للاسف جوده منتجات سيئه كنب ٣ مقاعد وسعره مش قليل ماكمل سنه واكتشف بالصدفه كسر بالخشب الداخلي في احد جوانب الكنبه من الاسفل والمفروض ان ضمان الخشب سنتين ورفضو الاصلاح وقالو ده سوء استخدام
After placing an order and after waiting for a week long scheduled delivery minutes before delivery they inform the customer that the product is damaged and customer have to cancel the order as they don't have a replacement item. Ridiculous. This is completely negligent attitude and way of working. No official email or notification was sent to the customer informing the same.
Worst experience ever. Delivery service is 0,000001 out of 10. Customer service works against the clients
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Worst experience with homebox. Guys don't believe their 5 star paid google reviews. 3rd class furniture store in doha qatar. It's better to buy used furniture from qatarliving.
Doesn't deserve 1 star either, quality of the furniture is below subpar. When you are trying to contact the customer service, you will receive auto generated replies. Even the item has a warranty they will not entertain you...
Shocking experience. Complaint 110266615 / invoice 94145129889. No replies. No assistance. I paid thousands for a new bed, they sent me a bed that the delivery men couldn't assemble as the parts don't match. It is a faulty bed. They are not assisting or replying.
Bad quality!! Dont buy from this store! , for me it was the first and last time
I had a terrible experience with Home Box. I was supposed to receive my wardrobe on the 11th, but no one called or informed me of any delay. When I followed up, I was told it was rescheduled for the 15th because the item wasn’t in the warehouse. On the 15th, I received another call saying the item was damaged. This level of unprofessionalism is unacceptable. If Home Box can’t manage inventory or fulfill orders, they shouldn’t have an online store. I missed the chance to buy the same item elsewhere due to their poor service. This is the first and last time I shop here. Do better, Home Box!
Do not order from this store. They have ZERO understanding or care for their customers and are highly untrustworthy. We ordered an item 1 week ago, selected a delivery date and received a confirmation of delivery the day before it was due to be delivered. We were at home between 10am - 4pm waiting on the item and nothing arrived. When we called the “customer service” number we were told sorry but your item won’t be delivered today…..the earliest we can deliver is in 9 days!!! Despite being told and confirmed that it would be delivered today between the hours of 10-4. Unacceptable. The employee named Hannah who is the so called customer service was absolutely no help whatsoever, I don’t understand what her role really is considering she was unable to provide any sort of useful support. I asked to speak with someone else - there is no one else to speak to. I asked if I can collect the item myself - impossible due to company policies. I asked if the product is available in any of the stores so that I can go and purchase it there - there is no way for her to find out. I was given a number to contact one of the stores myself and after trying 15 times to get through still have not managed to speak to anyone.
It was very bad experience Really disappointed
The experience with HomeBox was terrible. I will never order from here again. The product is not as described at all, and the return policy does not allow for me to return it after opening. Their delivery drivers did not speak much english so it was very hard to comminicate. I asked to schedule delivery in the evening when I was home. And this was not possible. You cannot schedule what time of day you want something delivered. They lied about when my mattress could be delivered, advertising that it was same day delivery, and then 2 days after paying for it, they changed the delivery date to 5- 7 days. All in all, terrible experience.
I got an bad experience, in homebox!! This is happened for the first time, i have order, and its like late already,i have to follow up, i try to ask help from the agent, of homebox help centre,yes he replied,and he said,the courier, is trying to call me, and im not responding,but when i check my phone, no one is calling me, or trying to call me,even no misscall,and he said the courier put back the item in the warehouse, or store,and i said okay, i will not expect for that anymore, he even suggested to order again the item that i wanted, when i left home same day, courier called me, and he said im outside ur door, collect ur order, and i said what?? But the agent said u return it back already, thats why i dont expect anymore, but he kept sayin,noooo u order this,and he is very angry he shout!! And said next time if u dont need dont order!!
Extremely untrustworthy. They have zero value for customers. I ordered 2 beds and mattresses today. I had my pin near me expecting a call frm them any time. I called them up anyways to confirm the time to know that the deleivery had been rescheduled. I threw all my old bed n mattress yesterday. Now we hav to sleep on the floor untill a new one comes. Very disappointing. I have little kids too.
“I bought an item from the store and paid extra for delivery and assembly. They scheduled a week later to come, but when they arrived, some parts were missing, and they didn’t complete the installation. They left the parts at my home without assembling them, saying they would return the day after tomorrow, but they didn’t show up. We keep calling the store, but there is no response. To this day, they haven’t come, and the parts are still unassembled, with no action taken on their part!”
I am writing to express my dissatisfaction with the service and customer support I received following my purchase of a wardrobe from your company. Unfortunately, the experience has fallen far below the standards I expected from a reputable brand. Firstly, the customer support representative I interacted with and her name was Lama in dubai office was unprofessional and, at times, disrespectful, and arrogant which left me feeling undervalued as a customer. Additionally, the delivery and assembly team displayed an unhelpful and arrogant attitude, with behavior that was both dismissive and disrespectful. This made the entire experience frustrating and disappointing. If a rating below one star existed, I would have certainly chosen it. In today’s competitive market, I trust that top management, along with anyone who reviews this message, will understand the importance of exceptional service and take serious action to prevent further incidents. Unfortunately, unprofessional behavior—especially from those on the frontlines of customer service—can greatly damage a company’s reputation. I urge you to consider taking action with those who do not reflect the values of quality and respect. This whole terrible experience today, ended by returning back the item. Thank you for your attention to this matter. I look forward to seeing any steps you may take to address these issues and to ensure a better experience for future customers.
I had a terrible experience with this store. I ordered a cupboard online, and when they came to install it, the assembly person claimed he couldn't complete the setup because there wasn't "enough space" in the room. Instead of attempting to find a solution, he simply left it unfinished. To make matters worse, a customer service representative named Lama called me and was shockingly rude and unhelpful. She kept repeating "this is our policy" without offering any real assistance or consideration for the situation. It is unprofessional to expect that a room has to be completely empty just to assemble a cupboard. I am highly disappointed and would not recommend this shop to anyone.
Homebox?? NEVER EVER!!! After complaining about damaged furniture, after delivery and built up, they send you every week a Email, that they are sorry, but they team will get in touch for a inspection (detectable) .....NO ONE is calling and NO ONE is coming or calling and after month's they stop conversation.....that's how they treat their customers.....NEVER EVER AGAIN!!
WORST SERVICE EVER! Never seen such a bad service ever Ordered furniture 10 days ago, still didnt ship They dont answer emails they barely answer calls Theyre telling me theyve been filing complaints on my order, but nothing is changing Im asking for a cancelation and refund …. Theyre saying they cant do it now. Dont order from there ! Horrible
If I could give zero stars I would! I bought an Elektra dome kettle that wouldn't switch on after just two months. Homebox refused to repair or replace because I didn't keep the original packaging. They also claimed the product only had a 30 day warranty ( which is bs) They have now lost a customer and I'm going on every review site I can to let people know how they treat their customers.
Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
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