Homebox Stores
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Unacceptable Customer support
I am writing to express my dissatisfaction with the service and customer support I received following my purchase of a wardrobe from your company. Unfortunately, the experience has fallen far below the standards I expected from a reputable brand. Firstly, the customer support representative I interacted with and her name was Lama in dubai office was unprofessional and, at times, disrespectful, and arrogant which left me feeling undervalued as a customer. Additionally, the delivery and assembly team displayed an unhelpful and arrogant attitude, with behavior that was both dismissive and disrespectful. This made the entire experience frustrating and disappointing. If a rating below one star existed, I would have certainly chosen it. In today’s competitive market, I trust that top management, along with anyone who reviews this message, will understand the importance of exceptional service and take serious action to prevent further incidents. Unfortunately, unprofessional behavior—especially from those on the frontlines of customer service—can greatly damage a company’s reputation. I urge you to consider taking action with those who do not reflect the values of quality and respect. This whole terrible experience today, ended by returning back the item. Thank you for your attention to this matter. I look forward to seeing any steps you may take to address these issues and to ensure a better experience for future customers.