Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
Hola Health receives a significant amount of criticism from consumers, with 76% of reviews rating it poorly. While some reviewers praise the doctors for their knowledge and the efficiency of the telehealth service, many express frustration with the overall service quality.
Common complaints include long wait times, poor communication, and issues with prescriptions, such as incorrect medications being dispensed. Customers report feeling misled about the services offered, with several stating they were charged high fees without receiving adequate support or care. Despite a few positive experiences highlighting prompt service and helpful doctors, the overwhelming sentiment reflects dissatisfaction with the company's reliability and customer service. Overall, the majority view is negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 84 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 2.2 | 6 |
| Nov 24 | 1.9 | 14 |
| Dec 24 | 2.4 | 11 |
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.5 | 13 |
| Jun 25 | 1.7 | 11 |
| Jul 25 | 2.6 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 84 most recent reviews.
“Quick service, was connected in minutes”
“The GP Vishnu Gopalan who is a cofounder gave me the wrong provider number AND didn't set up the mental health plan w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | −1% | 84 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Hola Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 2.0).
84 reviews of Hola Health. Filter by what matters to you.
The GP Vishnu Gopalan who is a cofounder gave me the wrong provider number AND didn't set up the mental health plan which I had to call medicare myself to find out. Zero support from service after following up for 3 weeks with same automated messages. Complete scam it seems. Avoid at all costs. Made an account just to write this review to warn anyone considering this service
I had a terrible experience with Hola. Getting the appointment itself was fine despite the long wait time, however the GP I had never confirmed the medication I needed and prescribed the wrong one. When booking, you are asked to select the medication you need to see if it would be available via medicare. There are many psychiatric medications listed under the same name, resulting in an incorrect prescription being handed out. Upon being in touch with customer service 12 hours later I was told I had been sent a new script for the correct medication, only to find it was the same one again. So, twice I was prescribed the incorrect antidepressant for my needs. If I didn't check the active ingredients of this medication and took it for the month prescribed, I would be at serious risk to my health. DO NOT USE THIS SERVICE.
They put you in waiting room and expect you to stay there when it takes over 30 mins for a third world doctor to come on screen! Then you get a message saying no one available and the doctor will be with you soon.. Then a woman from which sounds like rural India rings you and you have no idea what she is saying! I doctor gives you a pathology referral, then a week later when you've sent a sample into pathology to be tested . You get another doctor who does not have and has no idea of your results.. You then have to get results yourself from pathology and self diagnose yourself! $39 bucks down drain for a useless service if you can call it that!
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Asked for medical certificate for the day, not a telehealth, their service booked a telehealth anyway. I've already seen a doctor in person about the issue, but no, they want to do something that costs over double, and then send me texts and emails about conducting a telehealth with an app or with a link using webcam and mic. Never mind that I don't want their app or that I don't have a webcam, never mind that their telehealth link on the phone refuses to see my camera or microphone, never mind that they have my phone number to call, no, use those. Then they keep sending me texts about the doctor being ready to see me shortly, and they never show. Money gone and no med cert. Never using again.
Waited about 45 minutes in the waiting room for the doctor to call, called the helpline and sent an email, no response. Finally, the doctor calls, as soon as I click the link, the call ends and the message ''this telehealth session is now complete''.... Thanks for basically stealing my money. Never again.
Ok I am about to go on an absolute effing tirade here. I'm currently sitting downstairs in my living room in a stiff chair because it's the only way I can sit comfortably with 2 fractured ribs.. In desperation I started googling telehealth appointments because the earliest I can see my regular GP is next Wednesday, I need to renew my scripts for pain killers because I will have well run out by then and I'm downing maxigesic tablets like they are tictacs.. I ended up pulling out my card and paid for a video consult thru Hola Health, online within 10 minutes guaranteed... I join the waiting room and I waited. For 2. That's 2!!! Hours. They called and said we are sorry we will have someone call you immediately, a minute after hanging up they send an email cancelling my appointment and that I will be refunded with in 5 business days. I need that refund immediately. So I can move onto a reliable service that charges once services have been delivered. If I don't receive that refund then we will see how far this is going to go. Don't take money from people who need help when you can't help them. Don't offer services you cannot provide? Don't. And I mean it to whoever is reading this.. DON'T trust this company.
Cost is extremely high and service is terrible. Doctor said hello, then hung up and told the support that there was a connection issue. Next link didn't work. Next link someone called but wasn't there. Please avoid. This is terrible. They're great at SEO obviously, wish I had never clicked on it.
Omg what a scam, received 3 text messages saying they were busy and the doctor would call. No call but the last text said doctor was waiting in the chat room. Immediately clicked the link and was told the consultation was finished. Thieves!!!! Will take your money for nothing.
The service was terrible. I booked a GP appointment, but it turned out to be with a nurse instead. I contacted customer service multiple times, and even after three hours, I still didn't receive my Mental Health Care Plan. I will never use this service again
What a scam! They advertise services but hide key conditions which are buried in their ‘terms & conditions’. Example: they have a $19:90’ service for prescriptions and have their main bullet points listed but they fail to advise you that there are no repeats available on this service. If you what you have to pay for the higher fee except by the time your consultation comes it’s too late. Used them several times and every time there is also some kind of issue. Never again!
Total scam the call wouldn’t even answer, just hung up and said we had missed it. Tried again three times with the same result.
Was seen by Dr Mahmood via video consult, who was totally useless. Despite telling him i was in severe pain that wouldn't resolve and I have a diagnosis of osteoporosis which I sent him proof of before the consult (although I don't think he bothered to look), he said he couldn't give me anything for the pain despite there being clear documented justification and him having the ability to provide a small supply of S4 meds if he wished. When I asked for releif he just shook his head and then waved his hand goodbye to me, he couldn't have been more dismissive if he tried.
Hola Health? More like Hola Headache. Tried to do the right thing and avoid clogging up the emergency room when my son had croup and needed a steroid script. Booked a consult with Hola Health—paid, waited, doctor called… and then nothing. Their end wouldn’t connect, the call dropped after a few minutes, and somehow the system marked it as “completed.” Completed?! I didn’t even get a “hello.” Tried to resolve it like a civilised human—lodged a complaint, waited… tumbleweeds. Ended up going through another Telehealth provider because, shocker, my son still needed actual medical care. That consult worked perfectly, no tech issues, no drama. The next day—still radio silence. Sent a stern (but very polite… mostly) email demanding a refund. After some back and forth, they finally agreed—but told me it would take five to ten business days to process. Honestly, I’ve seen sloths move faster. Save your time, money, and sanity. Unless you enjoy yelling into the void and pretending dropped calls are healthcare, give this service a hard pass.
just paid for a long consultation expecting a proper medical evaluation and what do I get? Told flat out she can’t order any tests because she may not be online when the reports returned yet the service is offered on its website. Seriously? I wasted my money on a useless, lazy doctor who refuses to do her job. The whole site is a SCAM If your service can’t provide basic tests, why the hell are you offering a service ? This is a total scam and a massive waste of time and money. stop pretending you’re helping anyone. Stay away from this company!!
Quick response but my daughter had an obvious bacterial infection and they refused to prescribe antibiotics. There was puss coming from the wound. We were prescribed anti fungal cream! The pharmacist took one look and we are now in giant care getting antibiotics.
My doctor did not take the time to listen to me nor my concerns and simply dismissed my questions and provided a one day medical certificate that was unfit for the purpose I needed it for. She hung up on me abruptly before I could say anything. I paid for a multi-day certificate and have no option to receive a refund. I am appalled by her dehumanising conduct.
Shocking service. Doctor was hard to hear and understand. Didn’t listen to my concerns and prescribed medication k certainly do not need. Still sick. Do not reply to emails either. Don’t waste your time and money.
Borderline Scam. No refund policy for terrible service.
This service is trash. Run by cowboys. A complete waste of time and money. I had to go to a proper doctor the next day. Most online Doctors are OK but 100% not this mob.
Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
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