Great Telehealth service
Quick service, was connected in minutes. The Doctor was good and very knowledgeable. The whole process was efficient with minimal delays and stress. Will use again.

Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
Hola Health receives a significant amount of criticism from consumers, with 76% of reviews rating it poorly. While some reviewers praise the doctors for their knowledge and the efficiency of the telehealth service, many express frustration with the overall service quality.
Common complaints include long wait times, poor communication, and issues with prescriptions, such as incorrect medications being dispensed. Customers report feeling misled about the services offered, with several stating they were charged high fees without receiving adequate support or care. Despite a few positive experiences highlighting prompt service and helpful doctors, the overwhelming sentiment reflects dissatisfaction with the company's reliability and customer service. Overall, the majority view is negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 84 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 2.2 | 6 |
| Nov 24 | 1.9 | 14 |
| Dec 24 | 2.4 | 11 |
| Jan 25 | 1.0 | 6 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.5 | 13 |
| Jun 25 | 1.7 | 11 |
| Jul 25 | 2.6 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 84 most recent reviews.
“Quick service, was connected in minutes”
“The GP Vishnu Gopalan who is a cofounder gave me the wrong provider number AND didn't set up the mental health plan w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | −1% | 84 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Hola Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 2.0).
84 reviews of Hola Health. Filter by what matters to you.
Quick service, was connected in minutes. The Doctor was good and very knowledgeable. The whole process was efficient with minimal delays and stress. Will use again.
Excellent and prompt service, able to get my script while my doctor was away on holidays. There are a few people here complaining about not getting scripts which are clearly mentioned on the website TOC as “what can not be prescribed.” This is a great service that fills a gap in service provision and I get the impression some people are treating it like shopping at the mall rather than a consult with a doctor who will make decisions based on their discretion. Excellent service if you treat it like what it is, a doctor’s consult.
Nothing but amazing service, the Dr I got was so beyond kind as I was having a panic attack and crying she helped me with my prescription and gave me nothing but reassurance. Best $19 I’ve ever spent
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Reading these comments show how entitled people are. When I see reviews like this, I usually assume patient wanted something NOT in their best interest and the doctor had the “audacity” to tell NO based on their expertise. Pays 19.90 for a repeat script but wants repeats. You pay more for a Macca’s meal or your ciggies. Why would you expect a doctor to work outside of their normal hours to give you a service at rock bottom prices? LOL. I’m just gonna casually get on to an online doctor whom I’ve never seen in person to request a schedule 4D or 8 which are highly addictive. Hell yeah. 👍🏾
Was seen by Dr Clive Reekie who was able to fulfil my medical certificate on the phone right then and there. Even had it sent to me whilst hanging up. I was nervous reading the other reviews as I was in the waiting room but this really helped ease my mind.
Great smooth service.
Was recommended by a friend. Surpised by all the negative reviews. Had a good experience with them. Got a consultation right away with a medical certificate sent to my email straight after.
I required a medical certificate for 1 day. My own doctors was booked out. I was able to stay in bed without having to go into a medical centre waiting for an hour. With Health after answering some basic medical questions had my certificate within 15 mins as advertised,
I have used Holla Health for a couple of sick certificates and very reasonable prices and always on time and correct. I have had 2 consultations this week as I have a cold and both times was provided good service, reasonable price and in a timely manner. My normal doctor is away so this made life a-lot easier. And to see another doctor at my own practise is $102.50 with a $40 rebat. So for $35 dollars to see an Australan doctor is excellent value.
Quick doctor consultation and medical certificate Needed a medical certificate and some advice regarding my condition. I couldn't get into local gp. so searched onlune and found Hola. This is great spoke to a doctor in 15 minutes and they assisted me with the much needed medical certificat.
Hola Health is a leading telehealth platform in Australia that provides 24/7 access to AHPRA-registered doctors through online consultations. The company specializes in offering a range of medical services, including telehealth appointments, medical certificates, and prescription scripts, with many services available at 100% bulk billing during select hours. Customers can expect to connect with a licensed general practitioner in less than 15 minutes, ensuring prompt healthcare access from the comfort of their homes, vehicles, or workplaces. Targeting individuals seeking convenient and efficient healthcare solutions, Hola Health caters to a diverse clientele, including those in need of mental health care, GP referral letters, and chemist delivery services. The platform emphasizes ease of use, allowing users to request consultations quickly and receive necessary medical documents directly on their devices. With a commitment to accessibility and quality care, Hola Health aims to streamline the healthcare experience for its users.
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