Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
I
Ian
US
Botched internal migration
Botched internal migration. Didn't update their own DNS records even though the domain is managed by them. Then the migrated site didn't load. Support took hours to reply whilst the site was offline. No emails received for ticket updates. No live chat, no phone support. Cpanel not accessible as the supplied login details were incorrect. Circus of errors.
Date of experience: May 8, 2025
AT
Fast response and good customer service
I have used several internet providers over the years but have always found Heart Internet to be efficient and courteous. I had a minor issue with an email on one domain and raised a support ticket - the issue was resolved straight away and not impact on the operational effectiveness of the domain. Very impressive.
Date of experience: May 8, 2025
Dc
Customer service is non-existent
Customer service is non-existent! No access to our company mail accounts for soon 1 month. No phone support, no chat. I have opened tickets and every few days they send a question asking for some information that I already gave in my first message, then nothing again for several days, then a new person again asking the same thing. Unreal.
Date of experience: May 8, 2025
DP
Fast response from Heart team
Fast response from Heart team, and help given to resolve issue quickly.
Date of experience: May 7, 2025
DL
The boys are back in town!
Reading other reviews I can see that times have been hard lately at Heart. Well, from what I can see they really are turning their situation around, with able techs who are going abouve-and-beyond. This Bank Holiday Weekend on two separate tickets I've dealt with two absolutely ace techs, Jason then Andrew. Detailed, thorough explanations, and totally hands-on. Couldn't ask for better. So much for my own recent entirely-good experience. I'd just like to mention this, in respect of some recent one-star I had become aware of a drop in service levels under previous ownership (pre 04/2024) but nothing I couldn't handle, and have subsequently learned that this was in the lead-up to their being "divested" (ouch!) by GoDaddy, The new owners are indeed turning it around. Recent negative reviews here seem to have come mainly from longer-standing users like me, and from what I can gather many of us have been compromised in all sorts of different ways by a handover issue, only recently uncovered, which has had a massive impact. Reading between the lines I think GoDaddy have been less than helpful with the resolution. But that's just a hunch. Okay, so perhaps instead of merely flagging that on the status page, Management could have emailed us old-schoolers to warn us, but on reflection that would just have escalated the panic. So no criticism intended. Management requires judgement. Anyways, with the present tech team ably fighting their war of attrition I believe we are once again in good hands.
Date of experience: May 5, 2025
G
Giacomo
US
Certainly NOT Award Winning Customer Service!
I have been with Heart Internet for many years, but as soon as I can retrieve my account I will be leaving them. The Customer Service level is appalling. I run a business and I am without any access to my emails and I have received no response from my 'Ticket'. They offer a Live Chat and an Email request on their website, neither work! Customer loyalty seems to be zero. Really not sure what the award winning was for but it certainly wasn't CS!
Date of experience: May 4, 2025
mb
Excellent service
Excellent service. Friendly, efficient, speedy response time. Got the job done with minimum of hassle. Would strongly recommend. Many many thanks Cheers Mike
Date of experience: April 28, 2025
RM
Great company
Great company, great people. Andrew Welsby.. thank you
Date of experience: April 24, 2025
EF
Superb experience transferring my…
Superb experience transferring my domain over to a new hosting package, getting details to share with my developer and having the SSL added etc. Shout-out to Andrew Welsby who was quick to respond and very patient with questions over the finer technical details!
Date of experience: April 23, 2025
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