Heart Internet
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The boys are back in town!
Reading other reviews I can see that times have been hard lately at Heart. Well, from what I can see they really are turning their situation around, with able techs who are going abouve-and-beyond. This Bank Holiday Weekend on two separate tickets I've dealt with two absolutely ace techs, Jason then Andrew. Detailed, thorough explanations, and totally hands-on. Couldn't ask for better. So much for my own recent entirely-good experience. I'd just like to mention this, in respect of some recent one-star I had become aware of a drop in service levels under previous ownership (pre 04/2024) but nothing I couldn't handle, and have subsequently learned that this was in the lead-up to their being "divested" (ouch!) by GoDaddy, The new owners are indeed turning it around. Recent negative reviews here seem to have come mainly from longer-standing users like me, and from what I can gather many of us have been compromised in all sorts of different ways by a handover issue, only recently uncovered, which has had a massive impact. Reading between the lines I think GoDaddy have been less than helpful with the resolution. But that's just a hunch. Okay, so perhaps instead of merely flagging that on the status page, Management could have emailed us old-schoolers to warn us, but on reflection that would just have escalated the panic. So no criticism intended. Management requires judgement. Anyways, with the present tech team ably fighting their war of attrition I believe we are once again in good hands.